Boston Chowda Co — Restaurant in Boston

I recently visited Boston chowda at the Quincy Market, hoping to grab some lobster roll. However, my experience was nothing short of appalling due to the horrendous service I received.

As I patiently waited in line, a staff member who wasn't even stationed at the registers had the audacity to ask me to get into line. I politely informed them that I was next in line and had been waiting patiently. To my shock, another server outright accused me of lying, claiming I was never in line. The exchange quickly turned confrontational, with the server's rude behavior escalating the situation.

Just as I was about to leave, a fourth person emerged from the kitchen and offered a sincere apology. They inquired about my order and attempted to rectify the situation. Despite feeling incredibly disrespected by the previous encounter, I reluctantly proceeded to place my order for others.

While I appreciate the effort of the fourth staff member to salvage the situation, the initial treatment I received was completely unacceptable. Such blatant disrespect and rudeness towards a paying customer are inexcusable. If it weren't for the intervention of the fourth staff member, I would have opted to take my business elsewhere.

About the lobster roll, touted as a premium offering, was shockingly average, with a meager amount of lobster filling. Given the exorbitant price tag ($39), I anticipated a decadent indulgence of lobster goodness, but instead, I found myself struggling to detect any significant lobster presence amidst the overwhelming filler ingredients.

Overall, my experience at Boston chowda was marred by poor customer service and a lack of professionalism. Pulse the quality of food is nowhere close to average...

Do NOT come to this place! Food was alright. Service was terrible. It's located in a food court so ambiance was irrelevant.

It was our first time visiting Boston so we had to try the infamous lobster roll at the food market. We picked this stall out of three other ones within Quincy market because the menu offered slightly more choices than other food stalls. We ordered a combo menu with a COLD lobster roll, a small clam chowda and a drink, a lobster Mac n cheese and a Hot buttered lobster roll. The taste of the food was nothing out of ordinary. The portion was very small and price was same as any other sit down restaurant but with much bigger portion. They mixed up our order for giving us 2 hot lobster rolls but we didn't bother switching because of their terrible attitude.

The worst part of the dining experience was the attitude of the cashier. She was so rude to a point that she did not even bother looking at us when we ordered. She almost didn't want to answer our questions about the menu! Normally we leave at least 10% tip even for take out. But in this case we didn't bother because we did not feel like being treated like a customer, nor even as an equal individual.

Pls don't come to this place if you value equality. It's a disgrace how Boston, a city with such rich colonial history, can tolerate businesses like this one to treat tourists in such unwelcoming manner. For lack of better description, I'd say it felt like racism more than...

Listen to this! I ordered on their chownow online ordering system and it let me choose delivery. I'm in a hotel only 4 minute walk away, but had no idea I was that close. I'm waiting for an hour for them to be at the door and finally call them...and the manager, who's also the cook, picks up the phone and I went from livid with them...to wanting to invite that man and his family over my house for dinner! He tells me, come try the food. I'll make you new one hot and fresh always. If you don't like, I'll refund the food immediately. But you have to take a photo with me and we post it and tell the story of what happened! So I walked in circles looking for it...but it's right in Quincy market! Immediately I saw him and knew it was him. He and his staff were so friendly and amazing and even gave a free extra or two for the inconvenience. Instead of a picture, we took a video that I'm sure he'll be posting shortly...I'm only a short stay here in Boston, but I'll be a raging fan of the Boston Chowda Co for life. Walked away thinking..."WoW, that's service! That's a lost art form nowadays." But from a new raging fan to a tall bald Moroccan man with a heart of gold. Thank you my friend! Keep those positive vibes...