Rita's Italian Ice & Frozen Custard — Restaurant in Bowie

Quite Possibly the Most Appalling Rita’s in the Region:: This particular Rita’s in Bowie is, regrettably, the most substandard location I’ve encountered across the entire franchise. It’s positively absurd — unheard of, really — for a branch to deny loyal patrons the opportunity to request or suggest flavours for future rotation. One would expect a modicum of flexibility, especially from a brand built upon variety and seasonal creativity. To make matters worse, I was met with an employee — a rather discourteous light-skinned young woman — who blatantly misrepresented the availability of certain flavours. The audacity of it. It’s one thing to be out of stock; it’s another entirely to fabricate information to cover incompetence.The flavour selection here is utterly uninspired and egregiously limited. Not a single cakey or biscuit-based option in sight — no birthday cake, no cookies and cream, nothing remotely indulgent. Even among the fruit-based offerings, they scarcely manage the basics. Where, pray tell, are apple-blueberry or a proper raspberry? These aren’t obscure concoctions; they’re standard in most respectable Rita’s locations. Let it be known: Laurel, Annapolis/Edgewater, Clinton, and nearly every shop across Baltimore County boast far superior selections and customer service. This Bowie branch, by contrast, is a culinary disappointment and a customer relations disaster. They advise patrons to "ring ahead" — as though phoning a Rita’s that never bothers to answer is a viable solution. Frankly, you might as well unplug the phone and spare us the illusion of accessibility. As a devoted Rita’s connoisseur who frequents the brand with almost religious consistency, I will henceforth take my custom elsewhere. This location has not only failed to deliver on quality, but has also demonstrated an appalling disregard for its clientele. Avoid, if you value your tastebuds —...

poor customer service and unsanitary. My friend bought me a small vanilla custard topped with chocolate syrup and sprinkles. When I reached the end of my custard I noticed what looked like a chocolate clump of syrup. I immediately spit out my spoon serving when I tasted a metal object in my mouth. IT WAS A PENNY. THERE WAS A PENNY IN MY CUSTARD. HOW? how? When I returned this back to the cashier she assumed that I did this to myself. Yea, sure, I wanted to have a dirty penny in my mouth just for the taste of it. She thought I dropped money in my custard when paying for it BUT...but... my friend purchased the custard with a gift card so no bills/coins were used. Corporate you'll be hearing from me. And, Cold Stone, Haagen Daz, etc. literally any other ice cream company you have...

I just went to get a frozen limeade, I asked for strawberry and wasn’t aware that it would be an extra $4 to add strawberries. The total came up to $8 for a small frozen limeade. I politely asked then man what the extra charge was for & he rudely started explaining doing the most with hand gestures, bucking at me like an animal and speaking to me like I’m incompetent. Never in my life have I gone here and had ANYONE speak to me in that manner . I told him I didn’t want it and walked away that man is so rude and I hope you see this review you have the worst customer service ever and should not be working here! & 9 times out of 10 he wouldn’t have spoke to me in that manner if I had a...