Potbelly — Restaurant in Bremen Township

Slow and unprofessional, rude service. Don’t eat here. Eat at Jimmy John’s that is near by. For context, I eat at a potbelly almost every day, I love it, but never again will I visit this location.

I waited in the office, to the side, for 18 minutes, for an order made online. I watched multiple people walk in after me, order in shop, receive their sandwich and pay, despite me having ordered my sandwich prior to any of them.

Finally, I stood in line to be helped. As I walked up for my turn, and my sandwich was now finally ready and being handed to me. By now 20 minutes had gone by and I voiced my displeasure to the associate. She turned to a male associate by the oven and he stated that refunds get handled after the fact and nothing could be done in the moment. Confused by that, I clarified and asked that they confirm I’d be getting my refund. The male associate, seemingly bothered that i brought a concern about waiting 20 minutes for an online order, reluctantly confirmed and stated I would get a refund. As I replied that I heard his confirmation, he flippantly stated. “Now you have a nice day.” I understand this can be claimed as a standard greeting in a customer service scenario, but I’ve been customer facing for over 20 years in my role and I can assure you, the male associate was being instigatory, hoping I would react to his rude behavior. I didn’t react though, but wanted to share my experience to warn other loyal potbelly goers. Do not eat here, they don’t value our business at...

As I came in on the afternoon of September 19, 2024 going into the 7pm hour I wanted to get two bowls of vegetable soup. as I walked into the establishment, I was hardly greeted, let alone friendly to be exact. Once I was asked what would I like to order I told them. Now instead of informing me what I insist on purchasing was out of stock they proceeded to let me wait in line. There was a young black female supervisor that had a horrible attitude. She didn’t even bother telling the employee let alone me as the customer that the item I was out of stock. She needs to work on her attitude as well as the young lady who initially greeted me which I believe her ethnicity was Arabic. This has to be my first time in a while going to this potbelly location and I did not appreciate the service. They decided to speak amongst themselves as to whatever they were talking about annd side eyeing me like I did something wrong ; instead of properly informing about the item not being available . The gentleman who I believe was Mexican at the register was THE ONLY POLITE PERSON who worked there. It should NOT have taken HIM to tell me the item was out of stock because I seen the Arabic young lady ask the supervisor something and they proceed to go back into their duties . No explanation just nasty looks and side eyes from...

Today at 9:15pm I visited Potbelly in Tinley Park .When I walked up to the door it was open kindly my boyfriend and I asked if they were still open and the employees there hesitated to respond and nodded their head yes. We walked up to the counter to place our order right away I notice that the young girl taking our order seem bother I did not understand what was the reason to her attitude as we move on to the next employee to finish our order he seem very bother as well . I felt very uncomfortable and not welcome. The whole time I'm trying to figure what was the problem as I looked around I notice the sign on the door which stated they closed at 9pm. I asked the employee "you close at 9 today?"Her response was "yes" I apologize to her and told her I did not notice the sign. I understand that they were closed what I don't understand is if the employees there forgot to lock the door it's not our fault that happen. When we asked if they were still open they said yes if they would of told us they were closed I would gone to a different restaurant to eat. Instead they seem force to take our order and very rude. I live in the area and visit this restaurant often . After this experience I will be taking my business...