Cold Stone Creamery — Restaurant in Brighton

Truthfully, I don't blame the employee for this experience. They need training on how to make the to-go sizes.

So I walk in to buy a quart. I could immediately tell when the employee scooped the ice cream and toppings, that they were not accustomed to making this size. She had starting combing the amount of ice cream and topping for maybe a 'gotta have it'. This whole time she's mixing it, she's trying to check me out instead of just focusing on her task. Another training point?

She finishes mixing and walks away to get the quart container. She comes back and looks at the amount of ice cream she made, and decides to scoop more ice cream out and add it in. She does this a second time, and then decides to pack it in the container. It is still barely full, so she smooths the top out to make it look full and hands it to me.

At this point, I had already paid halfway through this process. I open the lid before I walk out and look disappointingly at the now soupy, overworked mixture with barely any toppings and head out. Since this thing cost $15, I decided to go back in and return it.

She asks what's wrong and I explain to her. She tries to explain that "This is how the larger sizes come out" and offers to add more toppings. The last thing I wanted was softer ice cream, and more micro-toppings. Come on, everybody loves a good chunk of brownie or cookie dough.

So anyway, they had to call the manager to get me a refund. I appreciate how they handled the situation, but please get these folks some training.

Also, here's a tip for making the larger sizes like quarts and half gallons: loosely fill up the to-go container before mixing in...

I just went to Cold Stone on my way home from work and the customer service was amazing! A man with longer blonde hair, a taller man with curly dark hair, and a shorter woman with dark hair and glasses were working. Not only was I greeted the second I walked in but so were all the customers behind me. The man with curly dark hair took care of me and did an excellent job. About 10 people came in behind me and he never made me feel rushed and still took his time making my order perfect. He was very sweet and not only that but working fast and efficiently. The whole staff was honestly doing as much as they could to be fast but also kind and patient with every customer. I haven’t been to Cold Stone in years and this will definitely make me come back. Be very proud of the staff you have because they’re doing a really incredible job.

To the staff: Thank you so much and keep doing what you’re doing. Working in customer service is so hard and the fact that you were all even smiling when I walked in was amazing. It can be such a difficult job so just know that you're appreciated and that it’s seen how much effort you put into making others happy. I went home and had an amazing rest of my night because of this...

Let me tell you about a time that I saw an apparition at Cold Stone Creamery that changed my life. I’m a person who visits often. One day there’s a lady who I had not seen before working. I have to say, I’ve never seen her since. I had been going through some life ponderings. Wondering what I should do with my future. Somehow I started talking to this lady about how we are both educators. She recommended universities where I could follow my passion of getting a masters in reading. That day I went home, researched and started my grad journey. Since then (a few years ago) I’ve graduated with honors and I’ve found so much purpose. Thank you Cold Stone ghost. You were just what I needed when I needed it. The ice cream is...