Jimmy John's — Restaurant in Bristol Township

Yorkville Jimmy John's:

I messed up yesterday. I thought my wife had ordered a normal sandwich for our son along with hers and mine. We always get a pickle or two as well. Upon receiving our order, I noticed only 2 sandwiches in the bag and two smaller rolled up packages that I assumed were pickles. I called back and said they had not delivered one of our sandwiches. They apologized and no questions asked, delivered another sandwich.

We had taken a while to open everything as it was a lazy day and kids came and got some food here and there. My wife didn't want hers yet so we put it in the fridge. About a half hour goes by and I decide I want up one of the pickles so I open the wrapper and theres a tiny sandwich in there. Apparently my wife had ordered our son a mini sandwich or whatever it is (I've never seen one before) and it wasn't a pickle. I immediately called Jimmy John's back to apologize and pay for the extra sandwich they delivered to which they replied, "Thank you for being honest and calling back, but it's on the house." I insisted I pay for it because I was not trying to get a free sandwich and they were very grateful for my call back but assured me not to worry. "It's on the house."

I will be ordering from them for the duration of this quarantine. That's exceptional...

Me and my husband went into Jimmy John’s and had a very disappointing experience. When we walked in, there was a group of kids just standing around playing, which already made the environment feel unprofessional. The cashier, a girl with short hair in a bun, was rude with a nasty attitude. She also didn’t seem to know much about the rewards program or even basic information about the menu. I felt like I was being profiled and her overall service and tone made me very uncomfortable.

Eventually, someone in a red shirt came over and helped us, which I appreciated, but the whole interaction left a bad taste in my mouth. Customer service matters, and this was not a good...

I love Jimmy John's fastest food restaurants but this location is the SLOWEST Jimmy John's I've ever been to. And it's not a one time experience. They're clean, usually orders are met (once in a great while they may not get it exactly how I asked so just double check before you leave), and they're somewhat friendly. Mostly dry personality but I don't care too much about that because I just want my sandwich quickly and everything too be handled clean and no mistakes. I just expect way more for speed from Jimmy John's since they're supposed to be freaky fast and I've been to many Jimmy John's and they truly live up to it except...