Juicery at the Hatch — Restaurant in Buffalo

We patronize the Juicery at least 3X per week. We live on the waterfront and were ecstatic when they opened this year. We keep waiting for it to get better but it hasn’t happened yet. Service staff is essentially absent. With just 2 or 3 people in line you can expect a 25-30 minute wait just to place an order. Food preparation is another guaranteed minimum of 20-30 minutes. Waited 35 minutes today to order and receive a Diet Coke with only 2 people in front of me (one of which left the line angry and frustrated). Earlier this week, after 45 minutes I requested a refund for fries which never showed up. Our experience is not unique. 4 families (behind me) left the line to order while I waited today and that has happened every time we visit. Staff literally disappears for 10-25 minutes at a time and are unapologetic.

All that said, spending time on the water in a wholly unpretentious and pressure free environment has its value. It’s been a fun and relaxing place in the past. The patio is a melting pot with a great view, cool breeze and friendly atmosphere. The place won’t last if it continues as it is. Possibly the worst service we have ever experienced. BUT…we are...

Horrible experience. Rude manager. Out of hummus. Out of alfalfa sprouts. Asked what the veggies are in the in veggie pita pocket. Menu says “seasonal veggies”. Pocket came with scant amount Romaine, tomatoes, onion, parm cheese. When I asked where the sprouts were the owner said she already told me what veggies were in pocket and failed to mention out of spouts which is listed as an additional item in the menu.

Smoothies were ok.

Not like the old days! Best pita pockets on the planet.

Juicery totally...

It's either they hardly have staff proportionate to the amount of customers they have or the staff has no qualms about making a line of 2-3 customers take 20-25 minutes to just take an order.

From there it's a toss up on whether you'll: A.) Be served within lowest 5 minutes or up to 20 B.) Get your order properly or have the wrong additional toppings added.

Probably best to keep it simple and just order a twist if you're...