Little Caesars Pizza — Restaurant in Bulverde

Since the opening of the Spring Branch Tx location, I have been a regular customer so much so that I stopped my other Pizza Chains within the Spring Branch area ie:; Papa Johns as well as Pizza Hut, and this store had always been very consistent in the quality control of their products so this was brought my business back time after time, well this stopped this past week when I ordered our pizza's while out trying to get my errands ahead of my pending surgery to hopefully restore my blindness in my right eye and when I arrived to pick up the order and no less on my 57th Birthday, because I never double checked my pizza because at the time I arrived to pay and take my order home, I had been fighting a massive headache due to my disability and also at the time I thought because I had kept my pizza order simply as a Thin Pepperoni and we live close to 30 miles one way from this particular location and so roughly 35 mins later after arriving home I discovered my pizza was only cheese and My youngest son is lactose intolerant and was so upset that he would not be able to eat this pizza this way (minus any meat) I immediately called the Little Ceasars to explain how my pizza should have been the pepperoni thin crust and how far I had come to purchase my pizza and prior to this time that the order was always made over for complete customer satisfaction by the gentleman I believe could and most likely the store Mgr, but as I tried to express that our pizza was wrong and the fact I always left with a knowledge that this store wanted repeat business only this time I was told that my order having been made via the app and even if I were to make this long drive back with this cheese pizza all they would do is toss the returned pizza in the trash and to get the pizza the way I had wanted they would redo the order but I would be charged again and at this time as grew so angry I told the man I had spoken to on the phone that not only would I throw away the pizza myself but this was going to be the last time I would be counted as their customer. So, just a few days later I chose to drive out of my way to give my business to a pizza company that we had never tried before and as I explained to this other pizza chain about The horrible experience that I had in regards to this experience, so they (the newer pizza chain) gave me a card to get a free pizza. So, I will not be giving any orders in the future to Little Ceasars until this very bad experience is made right!! And, I will make a real effort to express on all social media this poor customer service because I do not feel it is OK to treat anyone let alone a disabled older woman in this manner! Donna M...

Called in an order over the phone and drove to pick it up... she told me 15-20 mins.

It was exactly 20 minutes, so I drove to pick it up and pulled up to the drive-thru window. As I pulled up, the woman was sitting on the floor, legs spread, with her back against a refrigerator looking right at me. I reached for my wallet and pulled out a card, and she was gone when I looked back. I sat there and never saw another person. I looked at the clock, and after 10 minutes, I drove around and went in the front door. There was no other customer, and after about a minute, she came out of the back and acted like she was bothered by my presence. She said, "Can I help you?" in an aggravated tone of voice. I explained I had ordered over the phone, and she reached in the heater box to pull out my order. As she pulled my boxes out, I noticed her hands were filthy, I assume from being on the floor. She placed my order on the counter, and some guy came out of the back and lay on the counter with his feet still on the floor and rolled over almost to his back.....on the counter. I paid for my order and turned around and walked out after saying "thank you," and nothing else was said.

I got in the car and opened the crazy puffs... They were baked hard, and there was no sauce, no napkins, no nothing, but there was something black sprinkled on top of one of the crazy puffs. The pizza looked like it might be decent, but I was not about to find out as it was not what I ordered. I have never seen any business that just absolutely doesn't give care in the world about their customer service, appearance, manners, or professionalism. Judging by the attitudes I witnessed, it would not do any good to go back and get my money back or ask to have the order corrected.

I got to looking at the reviews and it didn't take long to figure out why. I drove across to the wal mart parking lot and tossed the order in the trash. I learned where NOT to go, and I went and bought lunch at another restaurant.

The people here have no business serving food anywhere. Good luck if you waste your time...

I stopped by the Little Caesars in Spring Branch, TX to grab a Hot-N-Ready pizza and Crazy Bread. The main draw of Little Caesars is the promise of walking in, grabbing a pre-made pizza, and leaving quickly, but the experience here is hit-or-miss. I have a larger family and they only had one Hot-N-Ready. Luckily I didn’t think I needed for today. I walked in, grabbed a pepperoni pizza and a Crazy Bread bundle, and was out the door in under five minutes. The pizza was hot, with a decent amount of pepperoni and a crispy crust, perfect for a quick meal. The staff was friendly, However, consistency is a problem. The Crazy Bread is a highlight—garlicky, cheesy, and always fresh in my experience—but the pricing for the marinara sauce is frustrating. The Crazy Bread bundle costs about $3.99, but the Crazy Sauce is an extra $0.99, which feels non-intuitive and nickel-and-dimey. It’s not a huge cost, but it should be included in the bundle price or make the bundle 4.99 which to me makes more sense. The Spring Branch location is clean, and the staff is generally polite, but they seem understaffed during peak hours, which slows things down. For the price, it’s hard to complain too much—Little Caesars is a budget-friendly option. I’ll keep coming back for quick bites, but I’m crossing my fingers for them to include the...