Cold Stone Creamery — Restaurant in California

Update: When someone finally got to the store and explained there was an issue. I didnt push what the issue was because its not really my business. However not having my cake for the party was a problem but the were very gracious and apologetic. They gave us the cake along with a full refund and a gift card for a future trip. I appreciate the customer service and the effort to make it right. They really need to think of a way to notify customers in the future is this happens again though

Ordered a cake for pick up today at noon for a party at 1pm. Imagine my surprise when I show up at 1220pm to find the store still closed. They did not contact me to let me know so we have to have a birthday celebration without the cake the birthday boy customized himself. He was so excited to have his cake. I am also still trying to call over and over to get through. They already charged me...

Cold Stone comes to Manteca! Living in Manteca since birth, I've known life without A Cold Stone Creamery. Once I tasted this heavenly treat in others cities in the area, A dream was born. This dream has come true. This dream is now a reality. The Manteca store, since it's opening, has been helpful, creative, and very pleasant. I've had multiple ice-cream cakes ordered for birthdays and they have been as delicious in taste as they are stunning in appearance. The crew has a nice sense of humor and are attentive to the customers. I highly recommend Cold Stone in Manteca. If you have dreams if ice cream, like I do, this is where...

The staff isnt friendly at all. I've never been here and they didnt seem to really want to help. My family who lives here says that's normal they aren't friendly at all. So, don't expect good service or a smile at all. Make sure to check your bag if your order more then two items as luckily I looked in the bag and told them they forgot one in the fridge I think. No apology for forgetting it but I need to see if I charged you. I said great let me know I'm happy to pay for it. She didnt say anything and I finally had to ask did you charge me.. yes and still no sorry have a great day come in again. It's not hard people to learn...