Village Ice Cream and Sweet Shoppe — Restaurant in California

Update after owner's reply: Oh, this review is 100% for this exact establishment - Village Ice Cream, Arrowhead Village (two photos posted in original review). My apologies to be blunt but just shared our experience. In terms of flavour and store vibe, we've visited numerous ice cream places; here and abroad which included old ice cream places that are well kept and still has character and also new upbeat ice-cream Shoppes so I was able to compare. In terms of customer service, I still remember the young lady with curly hair who served us. Maybe she was not having a good day that time but she should not ruin other people's day specially when she is working serving customers. Judging from the owner's reply, no effort was/will be made to correct anything. Either way, it's all good. Good luck. Ice cream is just ok. The flavors are vaguely on point. The place is old and not kept up. Service was HORRIBLE. I asked to taste the malted chocolate and the chocolate. I chose the chocolate. I overheard the scooper tell the cashier that there's no more chocolate, the cashier said 'just get whatever' so I thought maybe she's right and there's still enough to get a full scoop because she's the one who gave me the samples. She went ahead and charged us. The scooper then showed her that the ice cream didn't even fill a third of the cone. That's when the cashier directly told me there's no more chocolate and that I should pick another flavour. I said i don't want anything else (the malted chocolate was too sweet). She said they don't make refunds (even if they didn't have the product they made you think they had). No apology whatsoever and she acted like it was my fault picking that flavour. Just to not make things more annoying, I just picked another flavour and had someone else eat it. I should not have continued ordering. I actually just ordered out of courtesy because I already tasted two flavors. Im having second thoughts because their ice cream is not worth the calories. That's the first and last time we'll ever go there even if it's the only ice cream place in Arrowhead village (In case we ever go back to Arrowhead). Big...

I’ve been to this ice cream place various times but as a hispanic girl I have never been treated the way me and my mother were yesterday, we were in line in front of some white folks, I got my ice cream and my mom got her tea from a nice young lady and when it was time to check out another white blonde girl had to check us out but refused to because she claimed she didn’t want to attend us and wanted to attend the people behind us, the people behind us were okay with waiting since we were in front of them and the girl at the register eventually checked us out after making a fuss out about it, she marked my ice cream down and asked what my mom got and my mom turned to me as her english isn’t perfect, and I told the girl that she got chamomile and she marked it down but my mom realized she was over charging her and asked her “why is it so much” and she’s like “huh??”, it wasn’t that hard to understand my mom but it was as if she did it on purpose to make her feel bad for her english and so i told the girl, “a chamomile tea” and she turned to the other nice young girl who helped us at first and said “I don’t want to deal with this” and walked away and let the young girl help us, I wouldn’t mind if she genuinely didn’t understand her but she didn’t have to act that way, I turned around and everyone was like omg like trying to mind their business but the girl’s intentions were obvious, the young nice lady asked the rude girl why she charged us for a caramel macchiato and she just turned to look and gave us a mad face as if we had done something to her and she had also charged us for a syrup that we obviously never got nor had she asked if we had got it. Was it because we are hispanic and my mothers english isn’t perfect ?.

EDIT RESPONSE: thank you so much I wouldn’t want any other customers to be treated the way we were yesterday, we live all the way in orange county and left the mountain yesterday afternoon, we will definitely be back though i love your ice cream and always look...

Horrible experience on 07/05/2025 at 3:21pm. I ordered two pineapple ice cream soft serve on a cake cone, while getting to the cash register for payment, I made sure to let Anela (cashier, according to the receipt) what I ordered and showed her the ice cream cones. She completed the credit card transaction and asked me if I needed my receipt which I said yes. Outside, while enjoying my ice cream, I noticed that she over charged me, adding items I didn’t order. I went back to the store, she double checked and said that it was a mistake. I noticed that she was heavily breathing while fixing the transaction and I strongly don’t believe that it was a mistake. The prices on the menu are not same on the cash register, for example a pineapple soft serve priced at $6.00 they will charge you $6.24 plus $0.85 for a cake cone + $0.75 non cash fee. This is definitely not a honest business, I will never go back...