Chipotle Mexican Grill — Restaurant in Campbell

this chipotle is a TERRIBLE reflection on the entire chipotle brand, and stands out as by far the consistently worst chipotle experience that i have ever had.

i have been to this location 30+ times and have always had poor experiences. i continued giving them chances sheerly because i live nearby, but have given up at this point.

the last 5 consecutive times i tried this location, they’ve had no steak or guac (at all different hours of the day, doesnt matter if it is afternoon, evening or night). i wouldn’t mind that they have ran out, if not for the fact that the employees are extremely rude about it and just rude in general.

i have put off writing a review on this location, as i wanted to have hope that the below poor experiences i had here are exceptions, and not the norm - unfortunately that is not the case.

the last time i tried coming to this location i walked in at 10:30am, not knowing they don’t open until 10:45am.

As soon as i walked in someone angerly yelled at me from behind the counter saying “you can’t come in! we aren’t open!”. This was exceptionally rude and offputting.

if you don’t know how to speak to people, either keep the doors locked or find a different job where customer service is irrelevant and not part of the job.

i have spent so much money with chipotle over the years, and refuse to ever give this location another dollar.

avoid this location at all...

Went here last week. Ordered through the app since that's all that's available right now. Which is fine. On the app it says you can just walk in to the store and pick up your order inside. This is not the case when you get there. I walked up and saw at least 10 people waiting outside. There was tons of ready to pick up food just sitting on the tables with not one employee in sight to hand them out. I asked the other people waiting around me what the protocol was and if anyone had come out. Some said they had been waiting for 15 minutes. Finally one person came out with a clipboard and took down peoples names. But still never handed anything out. When she finally came out with some orders, she handed it to the customer and the customer grabbed it and walked away and the employee yelled YOUR WELCOME. As if the customer had did something wrong. I thought that was just super rude of the employee. I get that it's a pandemic and they have tons of orders but no one outside was being rude to her. When I finally got my food, there were three items missing. All of which were available on the app. The fact that nothing was mentioned to me, and the fact that they could just seal up my order and hand it to me knowing not all my stuff is there is just unacceptable. The only thing that makes up for it is the food. But with customer service like this, I may have to...

This location has consistently been the worst of all the many locations I have been to. I have nothing against the staff who aren't especially rude or anything, it just seems like they have no clear process in order. Below are the issues I consistently run into:

1. They are always 10-15 late on online orders. I feel like other locations seem to have this in lock, I'm not sure what's different here.
2. Whenever I try to wait inside (with mask, staying distanced) I am asked to wait outside if I had an online order and that they will bring it to me. Ok, fine I understand. Everyone is trying to be safe/follow protocol.
3. After waiting outside...no one brings out any orders to any of the people waiting for online orders.
4. There are alphabetic labels on the online order section that would help you be able to see when your order is ready. The staff do not seem to use these labels (they just put it somewhere on the shelf). This means that every time an order is brought to the shelf, you have to go in again and check if its yours (since they are not bringing it outside like they said).

All of these things together mean that I had to go inside 6 different times on my most recent pickup, and waiting 15 min after my established...