Burger Lounge — Restaurant in Campbell

I ordered the Lounge Burger with grilled onions and French fries. Let me start by saying the fries are some of the best I have ever tasted in my life. Crisp yet fluffy, and perfectly seasoned. They left nothing else to be desired, especially paired with the Burger Lounge's especially sweet ketchup. I never eat all the fries, but I couldn't help myself this time.

The burger was also a pleasant surprise. The Lounge Burger comes with shredded lettuce, tomato, grilled or raw onions, American cheese, thick-cut pickles, and 1000 island dressing. I loved all the toppings but wished for a couple things. I wish they had been seasoned separately (a little salt on the tomatoes and pickles would have been 💯). And I wish the grilled onions we're chopped, more plentiful, and a little bit more caramelized. Left in ring form, they were just stringy and a little undercooked, so I missed that sweet grilled flavor.

When I hear "grass-fed beef", which Burger Lounge boasts, I worry about dryness due to less fat content. I needn't have worried -- the meat was still super juicy. The patty was griddle fried and had a sumptuous crust to prove it. It was about an inch thick, and cooked to a medium or medium well. I wish there were more pink, but what can you do with fast casual. The patty wasn't seasoned well. I found myself wishing they seasoned the meat as well as they seasoned their fries. That, to me, was the biggest disappointment, which in a world with readily available salt packets, wasn't that bad.

And the bun also gets a shout out for its freshness and structural integrity, which sopped up all those juices without falling apart...

So, my wife and I caught wind of a new grass-fed burger joint at the Pruneyard. Sweet! I checked the restaurant hours and look at the clock - 8:15. Okay great, 45 minutes, I'm two blocks away.

I get to the Pruneyard and as I pass by, prior to parking in front of Marshalls, I can't help but notice that there are chairs on top of tables inside the restaurant. My daughter says "dad, it's only 8:25."

I shrug off the obviousness of my daughters correct assumptions. there is a barely legible hand-written note on the window saying something about not being open at the regular time tomorrow (there are no hours posted on the window for reference). The note cites a reason I can't read, something about a register.

There are two employees visible in the main dining area, neither of which even look my direction as I attempt to open the locked door. Understandably so considering that one of the young men is flat on his stomach looking for some lost article underneath a host(ess) podium near the door.

I left a two star rating because without having tried the food, there is a potential for this restaurant to recieve a second star. Honestly they deserves one star for the hype built up by the local media and the utter disappointment when I was turned away by the unresponsiveness of a couple of teenagers 30 minutes before this restaurant was...

This is specifically for the manager. I have always had a grilled cod sandwich here and today was served a pan fried breaded sandwich. Having ordered by Doordash and in person several times, this was the first time I received it fried. The server told me it's always fried, then the manager argued unapologetically and aggressively saying it's never changed but then adjusted to saying that I have to ask for grilled specifically and know that the default is always fried. No offer to make another grilled - just disdain and turning his back on me. I returned the sandwich and they never cared but I mentioned to them that if they feel like serving me a grilled sandwich that I will be here for a few more minutes finishing up my work. Then just before I had to leave, the guy who took my order came by with the fried sandwich and asked if there was something wrong with it...and I explained to him again the reason...then a few minutes later when I had to leave, he brought me a grilled cod sandwich; but given that I had no time to eat anymore and the likelihood of one of the staff may have adultered the meal based on their lack of consideration, I left it on the table and left. It's too bad because my kids love it here. But I won’t come back myself. PS. I had even added a tip of 18% when I paid for the meal. Shocking what's happened to...