McDonald's — Restaurant in Cascade Charter Township

So today I went into McDonald's. I wanted to order McChickens but I couldn't order on the kiosk because I only had cash on me. So dreadfully I had to speak with an employee. Now I say dreadfully because nowadays customer service has gone down the drain for fast food restaurants. I'm speaking with one of the employees and I am asking for the 25 percent deal . The man had to ask for my rewards more than 7 times but that was okay. We were both polite with each other and I told him I understood because I work in customer service, I understand computers can go down. Well now he needs a finger print from his manager he had to ask his manager 4 times for a finger print. The manager then speaks to him and he littles him in front of the customers , because this manager is on a power trip. So the employee just laughs off what the manager said. When he finally comes to do the finger print he has to do it a few times then looks at his employee with crazy eyes as if he is supposed to read his mind that it is fixed?! The employee then moves fast and looks at him because it is still not working.... The manager then gives me the eyes and then gives me an attitude because there's a bogo deal for the McChicken. I thought you could do either or. The coupon or the BOGO deal I was not aware that it naturally placed it on there when you ordered it. I told him he did not need to give me an attitude!! I was very patient and his employee and I were just fine. He said NO I CAN KEEP IT RIGHT HERE! as he is standing in the kitchen! I then told him yeah you can keep that attitude in the KITCHEN with his employees not me. I tell them I no longer want the order and he continues to speak his crap as I'm leaving ! He also has no filter with children . He gave the biggest attitude to my step daughter because she ordered from the counter telling her she needed to learn to order from a kiosk .. but there cash machine for the kiosk is broken so how is she suppose to order from there if she has to pay with money please McDonald's corporate make that make since to me!?. Thing is, he can do his job but he is horrible with customers!!you should not be speaking to kids that way or to customers in that manner !! NOR YOUR OWN EMPLOYEES. I APOLOGIZE that this is long and that is that I did not write down the whole story. But I had to write...

Below average. Fries up side down in the bag! Need I say more but I will…

Definitely below average compared to most of the other McDonald’s in area. Often it takes a while to get through the drive though and the lack of attention to the obvious details is amazing. If they miss things like Coke splashed all down the side of a cup when they hand it to you through the drive-through window and putting fries upside down in the bag. (This all happened in one trip BTW). I wonder what other things are the missing as far as hygiene and sanitation in the kitchen.

Come on! Pay attention. I know the turnover rate with employees is probably pretty high in there but still the GM really needs to show and train employees how to pay attention to these type of details and not let these kind of mistakes out. I think it is just poor training, some laziness and lack of common sense sometimes. I don’t know what else would explain somebody putting fries up side down in a bag! Seriously? How much common sense does it take to know not to do that?

I really thought about complaining but I doubt we will do much good. Hopefully the GM pays attention to online reviews and see this. I know these are minor details but like I said, if they are missing these mistakes, it make you think what else are they missing that isn’t minor? Like hygiene and proper cleaning procedures. To prevent people don’t get sick from contaminated food. The employees there may not get paid well but when you are dealing with food, you need to take it seriously! People can and have gotten sick or even die from...

Been here a handful of times in the past year and I have always had issues. During the day (when it is not busy at all) I end up waiting at the lobby counter for 5+ minutes before somebody takes my order. There are multiple employees standing in the back and the one employee who is actually working keeps telling me they will be with me in a minute. It usually takes about 15 minutes to receive my food even though I order the small/simple items off of the value menu. Multiple times I have tried their drive-thru in the morning before work (approximately 3:30am) and there is always something different. First off they don’t take cards, they only accept cash at this time which has forced me to leave empty handed. They are also advertised as a 24 hour location which is not true because they seem like they are 24 hours only when they feel like it. The last time I tried the drive thru in the morning they told me that they were experiencing “technical difficulties” and could not process any orders and to come back in an hour and try again. Meanwhile all the signs were on advertising they were open but they couldn’t sell anything to anyone so why waste peoples time instead of just closing down until the problem is fixed? I will go to the other location a few miles down instead of this one. Apparently if I want a job where I don’t have to do anything I should work graveyard shift at this McDonald’s. Take the extra 5 mins and drive to the other location, you will be...