Harold's Cave Creek Corral — Restaurant in Cave Creek

I was here mid-afternoon on a Friday.

Service was meh until she was done cashing out, and the new crew came in, but I was leaving by then. Instead of asking if I'd like another drink, it was more of a priority to check messages, and that was right in front of me. She had already checked out, although she hadn't punched out. Go somewhere else if you're going to completely ignore me, texting. I sat at the bar, and she was right there in front of me, facing the other way. I waited awhile while she took care of the patrons on each side of me, but wasn't too interested in helping me. They were obviously regulars, but to skip me while I'm sitting right in the middle, no extra chairs, was bad service, It took awhile just to be acknowledged and it took so long to ask if I wanted to order food that I decided to just do an appetizer as I'm sure both would've come out at the same time if I also ordered an entree. It was the end of her shift, and I really got the end of the shift service. Once she was gone I was able to get a drink refill and was treated like I was there. Go take a look at my picture, Am I so hideous that I don't deserve good service? If so, put a sign at the front, "Ugly people will be served, but only after all the beautiful people. Sincerely, Mgmt."

I only had the potato skins. The potato part was great with no raw potato, but they could've dispersed the toppings evenly and a little more generously. You can tell where they started to put the toppings on and which one was last. Would you make a pizza by putting all the toppings in the center and not evenly distribute said toppings? An extra 10 seconds of effort would've made them perfect

Since I had so much time to myself and was right in front of the margarita handle, I noticed that the handle is absolutely filthy. More than a few shifts worth of dirt buildup. Could've cleaned that up in the amount of time it takes to... send a text.

I'll go back. It's not my first time there but it's the first time I've sat at the bar alone.

I've left a positive review on my other account which was 5 stars. It was a great place every other time. This time, though, the service was insulting, to say the least, and the handle was nasty. It leaves one to wonder that things out of sight might even be worse? There's no excuse for a dirty handle, especially if there's time to text.

I'm writing this hoping that it is t aken seriously and other customers aren't treated like this as I'm sure it's a rare event. You have a great place, and the service energy should match that, even if it's during a shift change. No steps of service were followed. No welcome, no intro, no suggestions, no interaction, no "thank you", just a long wait.

Until...

I went with a party of 18 people for my son's birthday on Friday night 10/09/20 which Harold's was able to set up two tables for up to 10 people each and placed them close to each other which was nice, however they had a security guy there that from the time we walked in and sat down he stood very close by and stared at us the whole time we were there. When my friend's 12 year old daughter got up from one of the tables and was wearing a mask came over to talk to her brother for a moment this security guy came and very rudely told her to sit down and stop bouncing between tables. That was the first time she had gotten up all night. That place was so packed full of people that it could not have been within regulation. There were people from other tables that were standing at other peoples tables right in front of this security guy and he never said a word to them!!

We spent at least $550 at that restaurant that night and we were very uncomfortable on how we were being watched. When we were leaving we did let the manager know what was going on and she was not interested in what we had to tell her. When we walked out of the restaurant that security guy had come out a side door and walked around the restaurant to walk by us to make sure to let us know he saw us talking to the manager. Another security guy that was at the door even thought that was strange and asked us what was going on.

With the experience we had we will never go back to Harold's and will make sure to let everyone know what happened to us. I don't know why this security man decided to target us that night we were not being rowdy or causing any issues. And there was at least 100 to 150 other people in that...

Harold’s Cave Creek Corral is a gem in the heart of Cave Creek, offering a vibrant yet family-friendly atmosphere that transitions seamlessly into a lively night scene. My recent visit left me thoroughly impressed and eager to return. During the day, Harold’s is wonderfully family-oriented, making it a great spot to bring kids or out-of-town guests. The ambiance is welcoming, with a nice band setting the tone with live music that adds to the festive vibe without overwhelming conversation. The bar area is buzzing with activities, from dancing to engaging events like a hot dog eating contest and line dancing later in the evening, ensuring there’s never a dull moment. The food was a standout. The wings were delicious, packed with flavor, and the prime rib was a fantastic value for the quality—generous portions that didn’t disappoint. The menu caters to hearty appetites while maintaining excellent taste. For those who like to multitask, Harold’s provides plenty of reading material, including magazines, making it a perfect spot to relax, eat, and plan sightseeing activities for visitors exploring the area. What truly elevated the experience was the exceptional customer service. The staff was attentive, friendly, and made everyone feel right at home. The combination of great food, fun activities, and a warm atmosphere makes Harold’s a place I’d highly recommend. I’m already looking forward to returning for their meal specials, particularly the wings and steaks, which are a steal for the quality. Whether you’re a local or just passing through Cave Creek, Harold’s is a must-visit for a memorable dining and entertainment...