Capriotti's Sandwich Shop — Restaurant in Chadds Ford Township

UPDATE ON 10/11/25. I was pleasantly surprised when I rec'd a call today from Jason at Capriotti's in the afternoon, which is why I am changing my review from one star to 5. Jason apologized for the issues I had, admitted that the no extra meat was their mistake, as was not having my sandwich on ready on time and came up with a solution that showed me that he does care about my business. So thank you Jason for renewing my faith and showing me that you do care about your customes.

I always go to the Capriotti's on Concord Pike, my family and I have ordered numerous times from them.

Today, after running errands and having to get home to keep another appointment, I went on line and ordered a medium cheese steak and although their site claims 25% more meat on ALL cheese steaks, I decided, since this was to last me two nights, to pay to upgrade to extra steak and extra cheese.

Sandwich was to be ready between 2:30 and 2:45 and I got there at 2:45 as I had been stuck in traffic. To bad/so sad, we don't know WHY your order isn't ready, but we will make it "really quick". Ok fine - get home after making another stop at 3:55 and open the sandwich to find NO "25% more meat" and NO extra steak or cheese and the sandwich is a SMALL (as noted my family and I have ordered from them numerous times so I know the difference between a small sandwich and a med. one. I called, was told bring the sandwich back in and we will make you a new one. I couldn't due to a prior appointment(that was the idea of a quick pick up plus I tipped a full 20%). I was told "sorry to hear that" when I said I would NOT be back to that location. I did ask and feel I am rightly entitled to the difference back between and SMALL sandwich and the medium which I paid for.

It is a shame that in this day and age where take out places from Wawa to Mickey D's to even Capriotti's are offering specials to try to attract more customers that in reality they don't care about their...

I ordered online to pick up. The website is user friendly and gives an option to join their rewards club. I've been dying to try the Wagyu cheesesteak, so I ordered the medium I believe, it was around $12, and my son ordered a small regular cheesesteak and fries. The staff was very friendly and interacted with customers. The store was very clean. I wanted so badly to say that the Wagyu cheesesteak was everything my mind hyped it up to be, but alas, it wasn't. Nothing Capriotti's did, just my weird tastebuds. Did not enjoy it, my brother says that I have the palet of a toddler, and it's probably true. He thought it was great. The regular cheesesteak on the other hand was BANGING! I stole a bite of my son's and sweet Jesus, it's good. The fries were great too. They were more of a thin sliced wedge as opposed to typically shaped fries, but really good.

The price is a little steep, but totally worth it as both steaks came standard with mushrooms and fried onions, so I think you're still getting a deal.

All in all, will definitely be back to soothe my Wagyu heart with their regular...

I would like to write a review about how the food tastes, but I have no desire to hold a slimy ketchup covered roll. I don’t know whose lack of logic this involves, but please stop putting ketchup on the top of the hoagies that you wrap up for to go orders. It just smears everywhere. It’s absolutely disgusting.

Update: tried to eat it, I used a paper towel to hold it; on top of being slimy outside, it was soggy inside and it tasted overwhelmingly of fried onions, despite intentionally ordering it without fried onion, you know, because I don’t like the taste. After this experience and how expensive they were, I will never ever order from...