Chipotle Mexican Grill — Restaurant in Chadds Ford Township

When I arrived to pick up my order, it wasn't ready, I get it, sometimes it take longer...well it was only half way completed, but I noticed that the cashier was putting items in my bag that belonged to a walk in customer.. She needed to remove items after speaking with one of the preparers, but neither of them seemed to know which was who's... As I continued to wait, two other walk in customers walked in, BOTH food preparers stopped working on my order to serve the two walk ins...WTF? 15 minutes later, but it seemed longer than 15 minutes my order was ready... The cashier apologized for the wait and added a free second bag of chips, thank you! But I ordered 4 chips with different respective sauces! If the cashier didn't add the free bag of chips, I would have only had one order of chips and 4 different sauces!... When I got back to my office thats when I noticed we were missing the chips... Now in most cases when frequenting a Mexican restaurant, chips and salsa are usually included, but in this case I paid for these chips, $2-$3 per order...i was missing 2 orders of chips, that's $4-$6 I spent on nothing, not to mention my drive back to pick up the rest of my order, the fuel and the time it cost me... I've been to this location in the past and had a disappointing experience which deterred me from returning, but I decided to give them another chance... BIG MISTAKE again. I wanted to call and have them remove the charges for the 2 order of chips, but it isn't worth my time. It is what it is and I'll continue to not recommend this location and probably Chipotle in general... This particular location needs an experienced manager who can delegate and train respective responsibility...its clear the staff at this location had no clue as to what they should be doing other than assembling precooked food one order at a time... Suggestion for this location, you have one cashier, this is fine. You have two food preparers, one person should be preparing on line orders while the other is preparing walk in orders....isnt that a simple strategy? If there aren't any walk ins the other can help the on line order preparer and vice a versa...simple. I'm sorry to have to give bad surveys, but Chipotle is not inexpensive...a main course and a side item cost anywhere from $10 to $13...if I were to frequent Chipotle 5 times a week, do the math, that's pricy! When paying premium prices, you expact premium quality and service, which I did not get. The cashier in this situation tried her best, in fact she took over in preparing the rest of my order, the two order preparers didn't know what to do first or what to do next. To me that means management is the reason for this cluster f*... This location clearly needs better management because this is where it starts. Employees are guided and trained as to their expections by their leaders and is a direct reflection... Todays world there are cameras everywhere and access to the internet is just a cell phone view away...you gotta train your people and guide them better than what I experienced...you also need to hire quality people and compensate accordingly to get the quality service that is expected...after all, I did spend close to $50 for 4 relatively simple meals, not including drinks...people are more sophisticated now a days. And bad service is the last thing any company can afford in this high tech world.... Can...

I'm extremely disappointed with my experience at Chipotle last night, and mad that my husband wanted Chipotle. I wanted Cava. I told him I especially didn't want to go to chipotle because their reviews were really bad and we probably wouldn't have a good experience, and he convinced me that it's probably just because only people with bad experiences review and none of the good experiences are posted. Well, this couldn't be further from the truth. This place is really bad.

So first, I pull up to chipotle and I noticed that the line is pretty long, not anything outrageous probably like 10 people in line, 5 couples. So I figured I'd be better off ordering online and waiting the 10 minutes they usually have you wait. So I ordered and was given a pick up time of 8 PM, 10 minutes from when I ordered. I walked in at 8:05, and there are no pick up orders on the rack. There was like five people waiting by the pick up rack so I knew they were all waiting for pick up orders. You could tell they were incredibly understaffed, because there was only four people there. One person cooking, one person preparing the food for the people in line, one person at the register, and one person preparing the pick up orders. After waiting 15 minutes so at like 8:20 PM, I asked about my order because I had seen her give out all of the orders to the people that were waiting before I walked in and she said she would check on it. Another 15 minutes later, I finally get my order. So in total I waited 40 minutes for my food to get done which is absolutely ridiculous. I would get served at a restaurant faster.

You would think that that part of the experience would've been the worst part, but honestly, I probably wouldn't even have wrote this review if it wasn't for what happened next. When I finally get home and open our food, everything was wrong they had the wrong meat and the wrong ingredients like putting things that I didn't ask for in my bowl, same with my husband's bowl. They gave him things he didn't ask for one of which being corn, which he is allergic to. Thank God he noticed the corn was in there or we would've had a hospital visit also. The only order that was right was my aunts but after spending $45 on three meals $30 of it was completely wasted. I couldn't eat my meal because they put ingredients in that I do not like at all and my husband couldn't eat his meal because he would ended up in the hospital. Like I would've been OK if the food was right. I understand that people get behind and being understaffed but definitely can't understand my order being completely wrong. It's just ridiculous and I honestly don't think I should have had to pay for any of that. I would definitely not suggest going to THIS chipotle until they really get their...

I love Chipotle, but this location has got to be the WORST one in the entire tri-state area.

I have returned to this location a good number of times hoping for some kind of improvement, but it only ever seems to get worse. No matter what time or day I go, they never have anything ready and are ALWAYS completely out of at least 1 or more ingredients I want for my order. Even the one time they had all the food I wanted, the soda machine was broken. I have never once gotten exactly what I wanted from this store. Tonight, I walked out with no food because when I arrived there was barely a scoop of white rice, no black beans, and only carnitas remaining for protein. I was told it would be a 20 minute wait for any of my desired items to hit the line.

The staff here are poorly trained, unhygienic, rude, and on more than a few of my visits, some of the individuals have been OBVIOUSLY HIGH. One time, when the employee making my order asked me what meat I wanted, I said "steak". He made direct eye contact with me and repeated "steak, gotcha" back to me, and then immediately proceeded to put a scoop of chicken in my bowl.

The restaurant is always visibly dirty from top to bottom, so I never dine in. I shudder to think what the restrooms look like.

The point-of-sale system is out of order on a frequent basis, forcing ALL customers to place online orders and further lengthening the already painful process of getting food from this place.

NONE of the other Chipotle locations I go to ever have any of these problems. It's literally just this one, which leads me to believe that the blame rests entirely on the incompetence and negligence of the staff.

Whoever runs this location is clearly cutting corners wherever possible, especially in regards to ordering supplies as well as the hiring process.

I will not be patronizing this particular Chipotle again unless I receive proof that something has been done about...