Dunkin' — Restaurant in Charlotte

I usually have a pleasant experience most times when I come to this location. The manager always provides great customer service. He wasn’t there yesterday. But the 2 girls who work the line were. I was trying to get 2 six dollar meals and as soon as I stated that the girl said we don’t have ANY food. I said wow. Nothing at all. She said no eggs no bacon etc. I said well do you have bagels and hash browns. Her and the other girl were joking and then playing and she had to actually ask the other girl if they had hash browns which they did. Hash browns are one of the most popular items. In my opinion this was poor service because if they were short on items they should definitely be aware of what they do have that’s available to be sold. So I asked could I substitute my sandwich for just the bagel and hash browns. She said they couldn’t do it. I felt like this was again poor customer service and poor performance because at this point you are costing the company money and losing sales while being paid hourly. I hate when people like this are the representation of the business. I almost walked out and didn’t buy anything at all but then I decided to get my coffee. I spent about 40% of what I was willing to spend all due to poor service and unmotivated employees who don’t understand that the objective is to satisfy customers and ultimately to reach sales goals...

Update: I emailed support through the app and they told me the owner would be reaching out. I didn’t hear anything, so I emailed support back the following Monday. The customer service still didn’t email me back and today is Friday, 20th. I went back into the store to grab a couple dozen donuts because the donut store I was going to ordered an offer online ordering and I’m in a rush. The employees that were there that morning listen to my concern and Made amends to the situation. I showed them my order on the app and they fixed my order right away. They are very professional and positive and kind.

Today is June 8, it is not a holiday. I arrived to pick up my Mobile order at 6:18 AM and the store was closed. Store is supposed to open at 6 AM. Since there is no way to get in touch with the people in the actual store to get a refund, you have to submit a refund request through the app.

I use to come here all the time for my coffee before work and the staff was great. I don’t see the same staff anymore and I miss them. Whoever was employed at this location two years ago, I wish they would come back.

This is the second issue I’ve had with this location within the month. I wish there was another Dunkin’ Donuts close by, but I guess I’ll be stopping by Starbucks on the way to...

This little Dunkin' on North Graham Street in Charlotte is a solid spot to get your coffee fix! Sure, it's not huge, but what makes it special is the super friendly service – there's this really nice girl who works there and makes the whole experience better.

Perfect place to swing by when you need a pick-me-up. The coffee's reliable (it's Dunkin', after all!) and they've got all the usual treats you'd expect. While it's definitely on the smaller side, they make good use of the space they have.

Don't come expecting a huge seating area to hang out in, but if you're looking for a quick coffee and donut run, this place does the job nicely. The staff's attitude really makes the difference – they make you feel welcome even if you're just popping in for a minute.

Bottom line: Great little spot with friendly service. Perfect for grabbing your morning coffee or satisfying that afternoon sweet...