The Union — Restaurant in Charlotte

Went to this establishment In January 2022 and the service there was BEYOND terrible, the worst I ever experienced in my entire adult life. The drinks were overpriced and poured heavy with grenadine and syrup and juice. They can’t even make a simple drink. (The lady In the picture I will attach, the blond bartender) was very rude all because I expressed that I did not like the drink that was prepared by her and to please request something else instead. She was so rude that I didn’t even want to order another drink and I did not, she tried to insult me because she stated that I’m asking to replace a drink that one of my guest paid for. If something is not good it’s not good, her input was not needed nor should have been said to me a customer. The music at this place is so outdated and not interesting nor relevant to the times. They played music from the early 2000’s. People were just standing around not dancing because of the poor and boring music choice. We are in 2022. The music was definitely not a vibe. In the end, the same bartender was upset because one of the patrons in my party didn’t tip (which why would you expect a tip from anyone if you been rude the entire time we was there only about 45 mins to an hour) so she lied to the bouncers and said that they need to leave because they were allegedly sleeping at the bar. No one in our party was drunk as the drinks they had served by her was not strong/not good and taste more like juice as everyone stated plus we was only there about 20-30 minutes at that time. I believe they are over pouring mixes for the cocktails and adding less alcohol of what you pay for. She basically lied as a retaliation for getting no tip even though she gave terrible service and had a nasty attitude. The management when I spoke up and said that she lied and to comment feedback about her attitude and demeanor the manager(the short guy with dark hair)and bouncers were very rude and nasty and didn’t even care to listen and I was very respectful to them. The officers who are stationed there were of no help and knew they were wrong and even expressed that to us but still choose to not do anything because they are on the club payroll, basically employees so no help was offered, they are off-duty officers. They whole staff/officers basically escalated the situation with their unprofessionalism. This establishment does not listen to their patrons who keeps them in business but instead are choosing to stand behind and co sign the poor behavior and lack of customer service being offered by their staff. So if you have any complaints just write a review and leave and do not return. As people of color we felt discriminated against because at the time we were the only people of color in the establishment. I would not recommend this place to anyone! Spend your money elsewhere, and I mean anywhere else...

The women as I have pictured below was very rude to me and I hate to be that person but this situation has forced me to , I always tip here and i understand how important tips are to bartenders however I do not like how she harassed people to tip. I had went up to the bar to purchase a drink and I tipped her $5 previously and the second time I went back I was getting a drink for a friend , and after paying while I was walking away this time she stated “if you don’t tip don’t come back”. she shouted that very loudly infront of all the customers and I stated to her that I had just tipped her and she replied “it dosent matter you tip all night”, and STILL I gave her a tip after that rude statement & I walked away because I didn’t want the situation to escalate. I feel like that was very rude and also tipping is something that is optional it’s not Required. I don’t mind tipping especially if the service is great, but don’t harass anyone to tip. I have social anxiety so I dont like confrontation. Honestly because of that experience I feel like I’ll never visit or spend my money in this establishment again. I come here all the time and I bring a lot of friends as well, but after this I’ll be looking for a different bar and I hate that this one person tarnished my experience at The Union.

But on a good note I love the DJ, and the nightlife there is...

As a business owner I don’t like to leave negative reviews, however this place deserves it. On weekends night my friends and I came to this bar and spent 1,5 hours spending money at the bar. The last call was made and everyone started leaving. I decided to use restroom since it was 27 minutes before I get home. The security, Afro-American older man, was really mean to me, insulted me about my age (saying that I m 50 years old, when I just heated my 30th and look even younger!), and didn’t let me use restroom because it was 2:04am as he said and “they were closed”! As Ally's Law, or the Restroom Access Act, allows people with certain medical conditions to access a restroom if they have an urgent need to use one even after working hours! I know that sometimes securities act like they own the place, but I highly advise the owner to only hire people who has some manners and respect to the guests who spent $386 at the bar! No desire to come back because my Health is my priority then...