White Castle — Restaurant in Chicago

No welcome by the staff. Restaurant was filthy at around 11:45am with dirty tables and rubbish everywhere. Very poor, lazy, slow service without any care or consideration for customers despite neither the restaurant inside or drive-through being busy at all.

I only popped in to try the 1921 slider, which took the team around 15 mins+ to prepare - 1 single slider only! Took a few chasers also. Very sloppy. I also observed the same with other customers complaining and chasing for their food who had been there for a while before me. Barely any acknowledgement of the overly-long wait by the disorganised team. No apologies or updates given.

The young guy who served me didn't seem to have any care or concern for customers, service or standards which was a real shame to see. His way of asking "What else?" and "That's it?" To customers in the tone and manner he did seemed lacksidasical, rude and condesending.

I asked if they had a jar for tips so I could put my change in it (even after the very poor, slow service mentioned above) to which the same male staff member repeated "tip jar" over and over again in a rude manner as a question to the rest of the team. Then muttered something along the lines of "I don't know/like that", shaking his head. No tips for your team then!

Adding insult to injury, the food quality and taste was sub-par. White, heavily-processed bun on the 1921 was overly soft and had no taste or texture. Meat looked low-quality, grissly and lacked flavour, seasoning and that nice char from the grill. Dressings and salad/accoutremént also severely lacking and underwhelming.

Poor value for money overall and not an experience that I would repeat in this lifetime. Fast food is supposed to be exactly that, but this White Castle outlet and the team there sadly missed the mark on all counts.

Spend your time and money at literally any other burger/fast-food...

A casual dining experience it is and the purchased breakfast food was good to eat as ordered by me in person. A favored place to visit, eat and enjoy the famous connections too 😁😊 inclusive to the FREE Wi-Fi internet. Yes, the FREE Wi-Fi is great at times. I forgot how much I appreciated the FREE Wi-Fi internet connection at the moment and I feel that we should have better service from our governments to keep citizens or customers happy with the way we do business honestly as legally licensed to be able 24/7 and open for contact with others who need or want to share business services and the FREE connections that are really like a LIFE-SAVER. ELECTRIC MATTERS BECAUSE IT'S THE BEST THAT WORKS AND CAN KEEP PROFITS COMING IN LOVE FOR WHAT'S LOVED. THANKS TO THE WHITE CASTLE FAMILY AND STAFF, TEAM WORKERS AND CUSTOMERS FOR MAKING THIS PLACE A FAVORED PLACE AND ONE OF MY HANGOUT SPOTS IN CHICAGO, ILLINOIS. GOD BLESS YOU AND YOURS, TRULY. LOVE, HARRIET MARIE YOUNGBLOOD aka Harriet M. Youngblood Enterprises for profit licensed, registered and managed Business Advertising and Marketing, Executive Director of Modeling Talent, Contract Bookings Agent-Owner, Events & Pageantry Model, Hostess/Actress, Songwriter, Singer, Variety Sales & Services Show Production Specialist, Sole-proprietor & Specialty Retailer "Harikula"-Performing Artist and Glamore Girl International Beauty Pageant Titleholder 1998 Winner and Ms. Iowa American Elegance Woman 2000 Select, Former Elected Official of Illinois State Board of Education for City of Chicago Board of Education of CPS/High School Systems for Local School Council-SSCA Former Vice President of 1998-2000 Local School Council-SSCA High School and Former Parent member (Legally sworn into a 2yr. term in office by an oath of office ceremony with other elected officials after elected by the people of City of Chicago of South...

Staff here are rude. Your in line and a thug comes out of nowhere and they will allow the three thugs to order.

They have two registers only one will be open and literally you’ll stop in there well on the run and one register is occupied with one person counting.

Then someone will break the line ask for something (And get it!) and I will have not spent any money again there today.

What’s weird the best way to order if your not a thug because the staff here will literally have thugs come up front in the line I have seen this multiple times is to mobile order.

Then when you mobile order to much the staff complains and even though you got to your receipt on the phone one of the older workers will demand you get in line and then check in their system.

So yeah it’s said because they recently rebuilt and expanded this White Castle to have sitting rooms as opposed to standing room only from the Icke projects and The Shrine (A horrible club) was still here.

The neighborhood has transformed and upped its game but the staff here are mostly older and seem to have a problem with paying customers who are not thugs. They don’t like mobile ordering and look to make your experience long and miserable as possible.

Serious why do you have workers who do not want to deal with mobile orders? Why is it regular customers on the go often don’t get serviced because you let people cut in line or you have one person using the only register to count during morning or evening rush?

Skip this new White Castle until they fire all the staff and hire...