Sharks Fish and Chicken — Restaurant in Chicago

I’ll never order from this restaurant again. The workers can’t be trusted. I placed an order at this restaurant via Menufy. While en route to the restaurant, I called to verify that the order had been started. I was told that the Menufy tablet had died and needed to be charged before they can process the order. I arrived at the restaurant and the tablet still hadn't been powered on. A little while later, once the tablet was powered, I was informed that the food I ordered was out of stock. At that point, I asked for a refund because the whole purpose of going out of my way to this specific location was for what I had ordered. The girl then says she’ll check with the manager. He claimed that he just had brought in more of the item I ordered, and that my order could be accommodated. It wasn’t until I got home that I discovered that they provided me with what I specifically said I did not want. I called to inform the restaurant and they said that the only way I could be reimbursed was to return the order to the restaurant. Menufy claimed to not have been able to issue a refund unless the restaurant approves. Additionally, the restaurant was hesitant on giving me a refund when I traveled back out of my way to return the order. Both Sharks and Menufy proved to be useless. I’ll never patronize either of these businesses. If you choose to, proceed...

TODAY I WAS VERY UPSET AND DISAPPOINTED I ALWAYS ORDER FOOD HERE AND TODAY WASNT A GREAT SERVICE I LITERALLY ORDERED ON THE DOOR DASH APPLICATION TO RECEIVE THE BEST DEALS BUY 1 GET ONE FREE WHICH I ORDERED CHEESE BURGERS AND A 4 PIECE CHICKEN WING IT SAID MY ORDER WAS COMPLETE AND THAT THE STORE WAS MAKING IT WHILE I WAS THERE.I LET THEM KNOW.I WAS IN THERE ALREADY AND THAT I WANTED MY BURGERS A CERTAIN WAY WHICH I COULDN'T DO ON THE APP, BUT THE LADY INFORMED ME THAT ONLY ONE BURGER WAS PURCHASED WHEN I KNOW IT WAS BY 1 BURGER.GET THE OTHER ONE FREE.MY ORDER CAME OUT TO $27.AND CHANGE WHO PAYS THAT AMOUNT OF MONEY FOR ONE BURGER AND FOUR PIECE WING SHE TRIED TO TELL ME THAT IT WAS NOT BY ONE.GET ONE FREE WHEN I LITERALLY KEPT SHOWING HER MY DOORDASH ORDER WHICH IS SAYS 2X CHEESE BURGERS MEANING TWO BURGERS AND ONE ORDER OF 4 WINGS I TOLD HER TO CALL THE MANAGER, BUT THEN THEY FINALLY GAVE ME THE OTHER BURGER, BUT I SHOULDN'T HAVE TO GO THROUGH ALL THAT I KNOW WHAT I BOUGHT AND I SHOWED YOU CLEARLY ON THE APP.I'M SORRY THAT IT DIDN'T COME UP IN A STORE LIKE THAT.FIX YOU...

Just called to put in an order (6/11 at 11:30 AM). The lady that picked up the phone had a major attitude. I asked if it would be possible if they could separate my fries from the chicken to avoid the fries being in the sauce (which they always do for me). She stated, “that’s not my kitchen I can’t tell them to do nothing” huh? You can’t put the fries to the side? Stop hiring people with poor customer service. I asked for the manager and she hung up. I called other locations to see if they could help. One of the locations told me that the owner/manager won’t do anything, they too, have had problems there. I called again and asked for her name and she stated “I’m the one in charge, and I’m not giving you my name.” All this when you can just made sure there was a divider in the tray. I will be going to a new location in the future and also reaching out to my southloop network to stop...