Applebee's Grill + Bar — Restaurant in Chico

First, let me clarify something to those who wait tables, just because a customer orders water for their drink doesn't mean they will not be a good tipper. If I am treated like I won't tip much, guess what, I won't. From the moment we ordered waters our waitress was ready to be dismissive and quick to leave.

Second, we ordered burgers thinking Applebee's will likely be good at making a burger. Unfortunately we didn't know their burgers come without sauce and we were never asked or offered sauce for our burgers. After trying to locate our waitress for several minutes we asked the hostess if we could get our server. Our waitress finally came so we asked about sauce and she said she would bring some, however, she went to take another order which took several more minutes. Meanwhile our burgers were cold.

I still attempted to eat mine, but it was very pink inside and I ordered well done. So at this point my husband asks the hostess for the manager (we normally do not do this). After speaking with the manager we were left feeling a bit dissatisfied by his general attitude of "Here at Applebee's we never put sauce on our burgers." Well mister manager, usually customers are informed this and offered sauce. He did give us 25% off of our meal, but really we only wanted to let him know that it's poor customer service and we chose not to tip.

Third, I enjoy drinking water and many other...

Today we ate at the Applebees in Chico. I gave 3 stars because our Waitress was really good to us, she even brought Cherries on the side for my daughter’s drink. But the server who brought us our food still has me livid. After thanking her I went to ask for the side of ranch I ordered, apparently I did not speak fast enough and she really motioned with her hands for me to hurry up and speak with an eye roll. I was dumbfounded. We paid over 60.00 for appetizers and to be totally disrespected. My husband had no idea that the lady that rudely brought us our food and treated me as I was a waste of her time, was not our server. If I was not there our poor waitress would have not got a tip. To the other server who brought us our food, if my daughter was not there you would have been mortified. I would have given twice the attitude and made sure everyone in our section knew that you were belittling your customers and if it weren’t for us you would not have a job. I have worked in customer service my whole life and the easiest part of my job is being nice. You took a nice outing with my family and ruined it because now any time I think of Applebees, I will remember being treated like a child by a Waitress!! Applebees everything is so expensive, I will be spending my money where I am treated with...

The Chico Applebee's has always treated me right. :) The wait is never long, the staff is friendly, drinks and appetizers come quick, I almost always see a manager checking in with us, and paying from the table makes it a breeze to leave without having to wait in line or for a server to bring back your card. I'd definitely say this is one of my favorite places to eat in the local area and by far the best Applebee's I've ever been to :) Keep up the good work, Chico!

And as a comparison : I recently (2 weeks ago) visited a SF Applebee's and nearly everything was terribly wrong. Unfriendly staff who were incorrect with orders, we had to ask about when we'd be getting our drinks (waters) after our appetizer came, since OUR server never came back we ordered off of the tablet at the table and when our food DID come out, it was wrong. The server failed to even check over the order before bringing it out, steak was cooked wrong, wrong sides, one hot item was cold at first bite, the server DID attempt to fix some of the problems, once, and only came back to the table when she saw we were leaving, some...