Chili's Grill & Bar — Restaurant in Chico

Title: Exceptional Dining Experience at Chili's with Toby's Stellar Service

I recently had the pleasure of dining at Chili's, and I must say, it was a remarkable experience from start to finish. From the moment I walked through the door, Toby, our server, went above and beyond to ensure that our visit was nothing short of exceptional. His outstanding service truly enhanced our dining experience, and I cannot thank him enough.

Toby's warm and welcoming demeanor immediately put us at ease. He greeted us with a genuine smile and guided us to our table with utmost professionalism. Throughout the evening, Toby demonstrated an impressive knowledge of the menu, providing insightful recommendations and answering our questions with great detail. His passion for the food and his commitment to customer satisfaction were evident in every interaction.

As we perused the menu, Toby patiently waited for us to make our choices, never rushing or pressuring us. His attentiveness was remarkable, as he promptly returned to take our orders, ensuring that each member of our party had their preferences noted accurately. Toby's ability to multitask was truly impressive, as he effortlessly managed several tables while still giving us his undivided attention.

When our dishes arrived, Toby presented them with an enticing flair, showcasing the culinary artistry that Chili's is known for. Our meals were nothing short of delectable - each bite bursting with flavor and prepared to perfection. Throughout the meal, Toby frequently checked in on us, ensuring that everything met our expectations. His proactive approach and willingness to go the extra mile truly made us feel valued as customers.

What truly stood out about Toby was his genuine care for our dining experience. He anticipated our needs, seamlessly refilling our drinks and promptly clearing empty plates. His attention to detail was impeccable, and he effortlessly created a warm and inviting ambiance. Toby's ability to strike the perfect balance between attentiveness and giving us space to enjoy our meal was commendable.

Furthermore, Toby's professionalism and efficiency were evident when handling any requests or modifications to our orders. He handled every situation with grace and ensured that our dining experience remained seamless and enjoyable. It was evident that he took great pride in his work, and his dedication to providing exemplary service was unwavering.

In conclusion, my experience at Chili's was absolutely superb, thanks in large part to Toby's exceptional service. His warm personality, extensive knowledge, and attention to detail made our visit truly memorable. I am grateful to Toby for going above and beyond to ensure that our dining experience was nothing short of extraordinary. I wholeheartedly recommend Chili's, and I encourage everyone to request Toby as their server for an unparalleled dining experience.

Thank you, Toby, for your outstanding service and for making our visit to Chili's an...

Me and my family went to Chili’s for lunch yesterday. We were seated and while we were seated no waitress ever came to our table. There were 3 tables near us where customers had left during our time sitting there and the tables were cleaned and new parties were seated. The waitresses proceeded to continue to skip over our table and help the people after us. They were deliberately not making eye contact and the waitress turned her back towards us while taking the other customers orders to basically let us know don’t seek her for help. I made a complaint with the General Manager Deanna. She wanted to service us but at that point my family had left out because we didn’t feel comfortable and we did not want to take the chances of something he done to our food. Our experience was horrible and we’ve spent lots of money at this restaurant on many occasions for take out. We definitely were discriminated against as we were the only Black people in the restaurant it was packed with all white people. I will be reaching out to corporate today because when I asked Deanna for the 2 employees names who disregarded us and gave no contact she stated she will not give out their names because it’s confidential when that’s a lie waitress wear name tags and they introduce themselves I do know on out table kiosk it said our serve name was Alex. However, I can’t confirm whether or not that was accurate being that no one ever came to assist us. I wish I could give them a 0 but the app doesn’t allow me to however, attached are photos of...

First off if I was able to give 0 stars I would, I went there last night with my mom and boyfriend, and everything was fine until one of the workers that was off duty was drinking and there with some of her pals, the bartender and even the MANAGER kept giving her drink after drink, she wasn't even able to walk correctly or talk right. We just minded our own business and contiuned eating our meals. After before we left I went to use the restroom and I walked in I slipped in the workers throw up! Which she was in there with the manager and as I asked "is that throw up? Did she puke!" The manager replied with "oh uhm idk I just came in here and it was there already" I continued to use the restroom and then smelt the horrible vomit on my sandal. I then came out the stall and asked again" was it throw up? " and they replied with "oh we're fine". The next day I called early in the morning to ask for the owner which a waitress told me her name was 'Diana' the manager answered the phone and asked why I wanted to speak with the owner and I said "personal issue" she then replied with "she's on vacation " and hung up on me. I already contacted headquarters and I will not go back to that chilis with...