Bruegger's Bagels — Restaurant in Cincinnati

Most disappointing. We left without food. I asked for a build your own salad with chicken salad. The young man making the food asked what kind of bagel do you want this on. I said I want a build your own salad like this board shows. I want it with chicken salad, croutons and a little extra mayo. He asked do you want a chicken Caesar salad, and he proceeded to tell me what was in it. I said, no, and I repeated what I asked for, he tried again for a bagel, and I repeated again that I wanted a salad. He said so you want a chicken Caesar salad. I tried one more time and he went through the bagel or Caesar salad questions. He was getting more and more rude and I admit I was getting irritated. He finally went back to the kitchen and we left , leaving the sandwich he had made for my husband behind.

I love your bagels and the staff never seems to have a problem serving them, so on the rare occasion that I might try Bueggers again, it will only be...

As others have noted, the staff is nice and all but none of the 3 things we ordered were correct. We were served 2 egg breakfast sandwiches sans egg and instead of smoked salmon cream cheese we got a bagel with tuna salad. The whole setup is really inefficient leading to most of these errors. Instead of each employee having 1 or 2 tasks like at subway or Chipotle everyone kind of does their own thing until they get to the register. All the employees just move back and forth in a jumbled mess. In any case, bruegger's is an expensive place for breakfast and I wouldn't even pay McDonald's prices to have my order butchered like this.

Edit: Changed from 2 stars to 1 star because in addition to everything above, after checking the receipt we also realized we were erroneously charged for 2 eggs on one of the breakfast sandwiches. Ordering 2 eggs, paying for 3 and receiving 0 eggs is...

Update: I got the automated response from the customer service chatbot. Already tried to resolve the issue when it happened. If they cared about their terrible reviews, they would fix the issues. All of the necessary details are already mentioned in the bad reviews.

Terrible service. Clueless employees who don't keep the store open during its limited business hours. Stopped going 2 years ago after an employee used my reward points instead of giving me the email promotion of a free item. She wouldn't correct the error. No apology. Tried emailing the rewards helpline since there's no phone #, but of course, there was no response.

Went to the store again 1 more time recently. Never again. Since the pandemic, the place has been terrible. Doesn't resemble the friendly neighborhood bagel shop it was for...