Jersey Mike's Subs — Restaurant in Cincinnati

Owner/manager combo (possibly father/son?) at the Hyde Park Jersey Mike’s have astonishingly bad attitudes, like petulant toddlers. They reminded me of moody, lazy teenagers, biting the hand that feeds them and blaming others for problems that don’t exist, instead of rolling up their sleeves, getting the job done and being grateful for the business. Instead, these men were pros at sulking body language, exasperated sighs, eye rolls, and lots of tsk tsk tsk-ing the customer.

I came to the store today to no line, no rush, and said hey I need to take subs to about 30 people give or take, but I don’t have a catering order, can you help me out. The sharp, efficient can-do counter guy said— got you covered and I said thanks, I’ll take whatever you recommend, whatever is fastest for you guys, just a smattering of subs is fine. He said, here’s what we’ll do: ten subs to be cut into thirds. Cashier quickly rang it up, I quickly paid ($177) and they started cranking out the subs, working as a team and I was going to be out of there within five minutes, a happy customer.

UNTIL some pesky man (owner? manager?) back in the kitchen reared his head and said “No, no, no! We can’t do that!” totally throwing off his very bright, hard working and pleasant staff, who were nearly finished with the job. They started sort of politely glancing at me and shaking their heads like oh no, here he goes again.

Owner Man was clearly mad at me, the customer, for such a big frightening order of ten subs (lol) and also at his staff for selling me the sandwiches to begin with. I guess he didn’t like that they were cutting the sandwiches after being wrapped (like they do for catering) instead of cutting them before being wrapped (like they do for individual orders) and he was especially irritated that I “didn’t call in ahead of time” …

I felt bad for the staff, because he clearly embarrassed them and insulted their intelligence. Meanwhile a line is forming, and now these poor waiting customers who just want sandwiches are having to watch these annoyed, neurotic managers huff and puff and roll their eyes and shake their heads and wave off a fellow customer.

While the great counter staff was finishing up my order, a second manger came in shaking his head and sighing loudly and rolling his eyes and I said hey, your great staff is totally getting it done. There is no problem here. It’s ten sandwiches, I mean do you want the business or not?

He told me he did not want the business. He did not like that a line formed (which is usually the sign of a successful in-demand restaurant and only lasts five minutes during the “rush” anyway, but ok) and he said he couldn’t deal with it being “busy”

I had told my teenage son to apply at this Jersey Mike’s but no way will I let him work for an owner/manager like this. It’s exactly the opposite of the roll up your sleeves and get it done hard-working drama-free, suit up and show up no-matter-what values that make good businesses great. I would have been fired many times over at my restaurant jobs for acting like this owner/manager team did today.

Stay away from this store, find another one with owners who don’t insult their smart, friendly, hard working staff. Regardless of some perceived “hardship” or “hassle” the “last minute” customer has dealt, if a manager can’t let his staff make ten sandwiches on the fly, then he shouldn’t be in the sandwich business.

If you are another sandwich shop owner, ahem Jimmy John’s, or another Jersey Mike’s location, scoop up the great talent at this Hyde Park location, you won’t regret it. Or maybe, if we’re lucky, the solid counter team will come together and buy out the depressing, drama queen owners and turn the...

I have received poor service multiple times from this location. 1st issue was receiving a sub that was previously handled and unwrapped by another customer. I was waiting on my sub for an unusually long time. Turns out another customer was given my sub, that customer unwrapped the sub and returned it to the cashier due to it not being his sub. The cashier then asked me what sub I was waiting on, went into the back with the opened sub and came back with the same sub roughly wrapped. I took the sub anyways due to already having to wait a long time for my sub and the other customer informing me that he didn’t touch the sub. My girlfriend then called to make a complaint of this and was told to call back the next day to speak to a manager. She called the next day and spoke to the a person claiming to be a manager who told us we would have a free sub the next time we came back.

The 2nd issue occurred when we went back in to claim the free sub. We went straight to the cashier and explained our situation with the free sub. We were told to wait while they checked to make sure we were supposed to get a free sub. After 20-30 minutes of waiting, we were informed we were not on the list to receive free subs and we would not be getting one tonight by a gentleman claiming to be the owner’s son. We were treated poorly in this situation as well. Instead of asking us if we wanted order subs while we waited, they went ahead and helped 3 other customers who arrived after us. On both occasions, we were not treated politely or in the fashion I expect from a food...

Good afternoon everyone! I usually frequent this location often but after today I doubt I, or my family will after this. I begged my husband to get us some Big Kahuna's today! I stayed on the phone with him the entire time he was in the shop(he had a blue tooth in his ear). The staff member asked him in an irritated manner over and over, while interrupting him, what kind of bread he wanted after he had told him twice he told him he wanted white/italian. He basically rushed my husband the entire time. My husband had to ask the worker if he can give him a chance to make the order. My husband is a big man and very respectful and polite but he asked me to never send him to that location again because of how uncomfortable the staff made him feel. He said he was the only customer who was rushed. This is unacceptable and from looking at the other reviews this is a recurring problem at the Paxton location. I called and spoke with Reid, he said they do not have a corporate number, however he did give me the corporate website and I am heading there next. Fix...