Arby's — Restaurant in City of Canandaigua

Arby's is one of my favorite fast food chains however, tonight it definitely was not the greatest. I'm giving a 2 star because the food was hot when the order was finally received. Waiting for hot and fresh food does not bother me at all. Drive thru or Dining in. Tonight I chose Drive thru. When my card was given to the person at the pick up window, my card stayed inside for an UNREASONABLE amount of time with no explanation. My teenager also asked me if I had been given my card back because it had been quite a long time. When the window finally opened he did say he was sorry and advised they were having issues with their register/payment system. If that is the case, that information should have been advised immediately not after roughly 4 to 5 minutes and then be asked to pull ahead and wait for our food to be brought out. Again, i don't mind waiting but it is not Ok to keep a debit/credit card for as long as it was without communicating what and if there was an issue with their system. Also, my error for reading the receipt and seeing the Arby's sauce printed on the receipt and seeing a few packets in the bag and assuming that it was in fact Arby's Sauce. I don't prefer dipping my fries in Horsey Sauce but now I have three packets of it should I ever change my mind. The guy at the window was friendly enough, but keeping someone's card without communication as to what is going on is not ok. If it was busier maybe it would it would be slightly more understandable. But it was not busy enough for me to justify the lack of...

This particular Arby’s does not care about service. I was on my way home after picking up my son who was having a migraine attack. Fortunately he had his medicine on him but we needed food asap. I used the app to order so it would be ready when we got there. I drove in through the drive up and the woman said ‘all mobile orders have to come inside’. So - honestly- I asked a question, probably not in the nicest of ways, but I wasn’t rude. I asked ‘why’ as she literally had ZERO customers in the lobby or in the drive up. She responded very snotty ‘because it says it right on there’. Arby’s has got to be the only restaurant with this ridiculous rule. Poor decision on corporate, but also - the employee shouldn’t be in service. I get it’s fast food and trust me, I’d rather have, at this point, purchased anything else but Arby’s for my son. However, her attitude to customers vs explaining Arby’s policy - was uncalled for. I cannot express how awful this experience was. It’s too bad as my son loves the mozzarella sticks here, but in this day in age, we will visit establishments that value customers...

Went this evening and waited 30 minutes in the drive through for "fast food". Had to go in to ask for marinara sauce and the girl copped an attitude with me saying there was sauce in the bag with the meals and referenced somebody else's order. I told the girl there was no sauce in the bags. My husband then came in as we didn't get chicken nuggets we had ordered and when he told her we were missing the biggest she said "you didn't order any" we showed the receipt in which we had in fact ordered them. The staff was super rude and they were super slow and no the were not under staffed either.

To pay the amount of money you do for their food and receive the slowest service and rude customer service for no reason is absolutely ridiculous. The food is good but the service and staff is not. Def won't be going back any time in the near...