Tim Hortons — Restaurant in City of Frankenmuth

We were there on 1/1/25 at 1:00pm. The young man at the register was very pleasant and kind. The manager on duty was so loud and nasty to her workers. It was awful to have to listen to. The poor guy at the register sold a hash brown after 11:00 and she made it a big deal for everyone to hear and embarrassed him instead of quietly handling it on the side with him. She was barking out orders for someone else on how to do something on the side in the back and talked so condescendingly to that person. When someone asked her a question about how to do something her response was “how long have you worked here”. It was very disturbing to listen to. My heart goes out to those people who have to work under her. Kindness goes a long way and people deserve to be treated much better with respect and dignity. I imagine none of them look forward to coming into work every day. I know that I would dread it. I will definitely not be back, it was too hard to...

Horrible experience. Waited for almost an hour in drive through. After we placed our order when waited to get the drive thru window. As we got closer to window we noticed cars in front of us having alot talk back forth with person at window. Some left without anything. As soon as we got up to window, woman tried to gives a iced coffee and timbits. We didnt order any of that. So woman said she didn't have an order from us at all and didnt take order after i complained. It was clearly her same voice from drive thru when we ordered. So she took or order from window. We waited another 10 minutes. Finally got order, still wrong. I said whatever and took food and coffee. Then had an issue getting my debit card back. She was rude the entire time as well. We were there at 12/4/ 8:50am if any managers ever read online feedbacks. Never go to this tim hortons on main street in...

The Tim Horton’s in Frankenmuth Michigan has only the drive through open. I understand that it is still a Covid pandemic, so I totally get it. I was visiting in Frankenmuth and walked from my hotel to the donut shop. I did not know it was a drive thru only. I have waited in drive thru lines as a pedestrian in other businesses. I have always been served. When I got to the window, after waiting for 2 cars ahead of me. The woman refused to wait on me because I was walking through, not driving through. Now I have to ask, what is the difference? Really I should have been served. It was only an order of 20 Timbits. Just as a side note it was sleeting outside and 31 degrees. Why Tim Hortons, why? Worse donut experience I have. Dunkin Donuts...