T-swirl Crepe - White Plains — Restaurant in City of White Plains

Casual no frills dining spot, tried it for lunch today, wanted to try a place my kids would enjoy as a new experience! There are a few tables and you can order at the counter, or via ordering tablets next to the counter or via phone by scanning the QR code. The presentation is awesome, there are a couple of circular cones for the crepes at each table in lieu of plates. My kids devoured the strawberry nutella crepes which were 10/10 amazing. I was in the mood for something savory so I had the spicy crab crepe, 8/10 not really that spicy but good overall! I couldn’t finish it it’s definitely a decent size and this girl can eat! We also tried their milk boba teas (lychee & mango) which were decent, my kid loved the mango one! They also have Ramune Japanese drinks for purchase. Overall had a great lunch here and would def visit again to try something else from their extensive menu. Spent around $50 with drinks so not bad...

Update: We drive an hour to come here from poughkeepsie. My friend paid for a crepe using the machine and the payment is pending but they didn't get the order on their side. We showed them the charge on our credit card and they saw us at the kiosk but they told us to dispute the charge and "Andy" (I put "Andy" because he hesitated when giving his name) refused to make the crepe. Because of this I also decided not to order because I find it ridiculous that they see we have paid yet won't give us a crepe. I will never recommend this place to anyone due to the poor customer service and this will be the last time we come out of our way to come here. What makes it worse is looking at the reviews this is a known issue with the machine. When we told "Andy" it was an issue with the machine and he said he knows..... so why are they still using it? They are literally stealing people's money. Their bathrooms are...

Delicious crepes, but who I am assuming is the manger has horrible customer service skills. Yelled at me for an honest mistake on one of the crepes I had ordered in front of the whole store. Very humiliating and not nice. Then proceed to yell at his employees in a language I did not understand and they laughed. This place would flourish without him as a manger. Not to mention I had my siblings with me who are 3 years old and 7. Instead of just checking to make sure the crepe was made right, he proceeded to throw it on one of their trays, then open it all aggressively and was still shocked I wanted a refund after being treated poorly. I understand we all have bad days but if you can’t maintain calm in the food business chaos then you shouldn’t be working in the food business. If you go to this place avoid the grumpy older man ( the rest of the staff look like teenagers ) if you want great...