IHOP — Restaurant in Clermont

Me and my wife have been going to this IHOP for years and have never said a bad thing about this place. We would literally drive from Orlando just to eat there. Today was the worst service we have ever had in a restaurant. First, we walk in and there is no one at the front to seat us. We were standing there for at least 5 to 10 minutes waiting to be seated. There was all of the waiters and waitresses look at us as we stood there and not one person came to seat us. Finally, a person who walked in while we were waiting after 5 to 10 minutes, takes us to be seated. He sits us at a small table and my wife ask if we can have a bigger booth. He then took us to a booth that was on the corner of the building, one table. The person who seated us did not give us a menu or ask us what we want to drink. We were sitting there almost five minutes and still nobody gave us a menu or asked what we want to drink. Again, all the waiters and waitresses walked around us and never asked us if they could help us. As we are sitting there a couple that came in after we were seated, gets seated at the booth next to us on the other edge of the corner. They are handed menus and asked what they would like to drink. Every waiter and waitress can clearly see that we are not being served, and we do not even have menus. After about 5 more minutes I walk up to the waiter that is servicing the table that was next to us and ask why we do not have menus, and nobody has asked us what we want to drink. I said do I need to talk to the manager and ask why the table we are sitting at is not being served. He explained to me that the one table that we are sitting at with two tables next to us on each side, the server is not at work yet and he was sorry. I do not know who trained any of these people, but as a paying customer, we come first, not baby childhood complaints about that are not my table so I will not serve them. Especially when we have been customers there for years and know some of the servers. In all the years we have gone to this IHOP, I have never seen a manager, and that includes morning, noon and night. It seems to me that the manager needs to be removed from their position, and either the staff get retrained or fired. Like I said, servers that have been working there for years that have served us in the past, did nothing as well. My wife even called the waiter that we know, and he acted like he did not hear her. Please feel free to contact me if you want more details. I have no problem telling you how bad it was. My...

I sad to see how a restaurant with a lot of potential is going down the hill ; today I took my daughter for a breakfast and a server with a name Kawanya showed up to my table with a really poor attitude to serve us , basically seems very miserable asked us what can i get you drink ?, no hello , no smile , she was very nasty with us . I dont know what was her problem but obviously is not mine , immediately the question do you want to know what do you want ? I answered we would like to share a combo so my daughter would have the new tiramizu pancakes and i will have the egg , ham and hashbrown. She gave me the classic attitude look and told me that i would only received 2 pancakes wich I think was enough for my daughter . I told her I know thats all we want , she came with the coffe a minutes later with my egg and hash brown that feels that was frozen the only thing cook was the eggs and cold , the ham they just put it in the flat grill for two seconds and there you go . you can tell no pride in the kitchen for what they are doing it, I was with my daughter I didnt want to make a escene in front of her but even her was unconfortable with that server , I dont think I would come back to the restaurant , I dont deserve...

Time on Your Hands, Hop over to IHOP... Not sure why most restaurants do not make their cleaning/bus crew to clean the seats. They seem to clean the tables but leave visible trash and grease marks on the seats. After waiting a while for our table, we were finally seated! When we arrived at the table, I asked our, God’s gift to the world, hostess to please give me a towel so I could clean the grease marks I spotted on the seats. With a true Orlando area attitude, she says, "it's called water and they use it to clean tables." So I strike back with a double negative, “this ain’t no water ma'am; this looks like grease; as in 1978 movie featuring John Travolta. You need to put your hand on it and check it yourself. I do know the difference between the two substances." She was, half way, smart enough to realize not to keep arguing her point with a customer with "Exhibit A" on his fingers. Food is OK, staff attitude is appalling, and service…hit and miss. Pancakes were decent. Scrambled eggs, coffee, and hash browns were like any other breakfast place. We had a polite server but, each time she left our table, it was as if we were looking for a black cat in a coal cellar. I had to send my kid twice to...