Potbelly — Restaurant in Colerain Township

★★★★★ Food quality ★★★★★ Service ★★★★★ Ambiance ★★★★☆ Value ★★★★★ Menu selection ★★★★★ Location/Accessibility ★★★★★ Overall experience

So today, I was feeling adventurous and decided to try out a new sandwich shop for lunch instead of my usual go-to, Subway. I ordered online and got an Avo Turkey flatbread sandwich with mayo and extra veggies to take out. Let me tell you, the food quality was on point! The sandwich was hot, smelled amazing, and was neatly wrapped in parchment paper. The flatbread had a nice crispy texture and the ingredients tasted super fresh. I particularly enjoyed the avocado, which stood out even though it was a bit cold. The veggie toppings complemented the flavor of the turkey really well and the whole thing was loaded with fresh ingredients. When I arrived at the restaurant, I was a bit early, but the staff was quick to confirm that my order was ready and wished me a good day. The restaurant itself is small but cozy with nice decors on the walls and floor that tells the story of the place. I really enjoyed looking at the historical pieces while I ate. The tables, seats, and floor were all very clean and there were convenient online pickup and snack shelves, as well as a drink fountain and fridge for canned and bottled drinks. The restrooms were at one end of the restaurant. The Avo Turkey sandwich was listed under the "Original" size and cost me $12. It wasn't as generously portioned as a Subway footlong, but the quality of the ingredients was above average, so I'm not complaining. The menu selection was good, with lots of sandwich, salad, soup, and side options that were all fully customizable. There were also combo options for a cheaper price and dietary and vegetarian options available. As for drinks and beverages, they had fountain drinks and packaged options, but they were definitely pricey if you didn't order them as part of a combo. The location is easy to find in a shopping center with a spacious parking lot, and there are also accessible parking lots if I remember correctly. Overall, I would definitely recommend this restaurant to anyone looking for an above average sandwich experience. While I can't promise to become a regular, I will definitely come back when I'm in the mood for something different. My recent visit was...

This place is a JOKE!!! Decided to try this place since the advertising showed more meat and all that. Well I ordered the BLTA and wow, 5 pieces of half burnt/half under cooked bacon, frozen onions and the kicker..."fresh sliced avocado" was maybe a teaspoon of brown mush. I ordered it to go and went with my daughter not even 4 mins down the road. When I tried to take it back, they told me there was nothing they could do because I left. I was literally gone less than 10 mins. Not enough time for "fresh sliced avocado" to turn into brown mush. You can see the pictures I took. No bacon and brown mush. The girls there acted like they could just not be bothered. I even told them when we first walked in that it was our first time there. We were ignored the first 5 minuets we stood waiting to order. We were actually walking back to the door when they stopped us. Only reason I stayed was because my daughter really wanted to try it. Not worth it. Ill never go back and I will make sure I let other people know not to go. Terrible food and even worse...

I’d give them 0 stars if I could! I ordered a mobile order. Pickup was at 12:26. I’m at work so I went to get the food on break. There was 2 girls in front of me, no big deal. We stood there for 20 mins! One girl finally got hers. So that left me and one other girl. A guy walks in after we been standing there for 20 mins and in 2 mins gets his food! The other girl canceled her order. One my sandwiches was done just sitting there, I told them to canceled my order I had to go back to work. He said the other sandwhich just got in over which you could see the oven and it WAS NOT! The workers has no motivation to be there what so ever! They had the attitude of like omg why am I here. I never been there so i wanted to try it and that will be my last time going there! Don’t tell me my order will be ready at 12;26 and 20 mins later only 1 sandwhich was done and been sitting on the counter when the other sandwhich wasn’t even put into...