Panera Bread — Restaurant in Colorado Springs

Alarah and the line team provided exceptional service. Polite and helpful and smiling. The Frontline cashiers however were complaining bitterly when one of the kiosk was malfunctioning. As we stood trying to order 2 of the cashiers stood complaing how the kiosk was still nor operating and the signs were not changed. Apparently they wernt tall enough to change they sogns. They seemed irrated that the employee they delegated this task to was not moving as quickly as they would prefer.Clearly they felt disgrintled with both issues. Enough so to make their opinions know in front of at least 6 other customers. They complained about other employees. Labels did not indicate they were in supervisory position. When a person in a supervisor did arrive ( cash register in hand) The cashier berated him. Clearly she was frustrated. Forgetting to add the bakery items as she failed to regulate their emotions. The food was excellent. As was the customer service we recieved from the back line. This was our first experience at a Panera. We will not return to the Nevada Street location as their does not seem to be policies in place to address the employee dissatisfaction and providing a positive enviornment for their customers. I hope this review will encourage management to make adjustments they deem appropriate. Perhaps reviews need to be more frequent. We will frequent another location as the food was fresh and well prepared. I am confident at a different location the customer service will parallel the excellent...

Soup tasted good and so was the bread but it's quite expensive especially for a small soup where my side Choice was an apple or a piece of bread or potentially something else I don't recall but I was only there for suit because I was really and was not feeling up to an apple... even though it's on the BRAT diet I was more wanting the kind of soup that is more like the texture of applesauce but runnier so pureed. And only because I was the kind of sick I got my stomach was already sad and if it made a round trip I did not trouble if you will. I apparently still have a frequent Shopper card under my phone number although I've got no idea what that gets me because it didn't seem to get me anything! But the soup was okay and not much better than Walmart's brand of Frozen broccoli cheese soup that comes in a bag and has garlic butter croutons with it that makes two large bowls of soup for less money than one small bowl of soup. If you assume Panera soup is a 10 which I would not give it a 10 I've had better sleep with the black eyed pea then Walmart would be an eight and a half. But if you put the best broccoli cheese soup I've ever had which was that black eyed pea because it's not something I eat very often and that's the 10 then the Panera is a 8 and 1/2 and the Walmart brand be about a 7 but still for double the amount and having it be enough to feed two hungry people rather than one sick person that really kind of put some weight on the scale for me to rate black eyed pea and Frozen...

UPDATE: Trying to give the place a fair shot, but they are trying hard enough. I returned for the first time in a long time to this Panera. They STILL don't keep a good watch over their drip coffee urns, letting them become lukewarm before refreshing the urns with new coffee. Also a problem: Right after my purchase of a breakfast sandwich and coffee, while I was sitting in the restaurant, I received an email saying that I have now learned the option of a free bagel (or $2 off certain other items). I returned to the counter to claim that free bagel about 40 minutes later, and the cashier said that when she looked up my account it did not show what my email from Panera showed, and so she would not honor it.

So… I don't know what to say here. This store seems determined to make sure it's not up to Panera snuff.

ORIGINAL: coffee. it's a fundamental of a place like Panera. But it's fundamentally disappointing. At this one, like most of them, daring to get a drip coffee in the afternoon is hit or miss; it's often old or cold, or both. Today, it's both. I brought it to their attention. Ten min. later, they had still not replaced the old-cold brew. I complained again; they replaced it right away, but it didn't taste like the Hazelnut flavored coffee i expected. The employee said "it's the new recipe." in my opinion, the new recipe is missing the...