Mitchell's Steakhouse — Restaurant in Columbus

I don't typically do a review for a place we visited just one time, when we've not had a good experience, but today I feel compelled to. We went there to celebrate my husband's birthday. The bar was crowded when we arrived but quickly became sparsely populated, so we sat near the end to stay away from people (because of covid). We sat there for quite some time with dirty plates next to us, then the bartender came up and said sorry we're so busy tonight, very backed up. We asked if we could at least get some water. We waited quite a while to order a drink and when it arrived it was a very good one, then we ordered some shrimp cocktail. We sat there so long waiting for the shrimp cocktail we had to remind the bartender that we were still waiting for it. It arrived and was good quality, huge shrimp, but very salty. We decided to forgo big heavy dinner, so we next ordered a cup of soup each. Again, we had to wait a very long time for soup and ask the bartender where it was. He asked if we wanted another drink, and we ordered one, thinking our food would be there soon. The soup finally arrived, and it was very good. So then we ordered the twin filet medallion entree to split. Again, it took forever to get there, and all this while the restaurant is gradually emptying out. My Medallion was not very warm, but we had waited so long I didn't want to send it back. A piece of it became lodged in my throat and would not budge, so I had to go into the restroom because when this happens to me my mouth waters a lot. I won't go into detail about my time in the restroom, but it was completely unpleasant. My husband texted me to see if I was okay, and I told him to have that steak removed from my place setting because there was no way I was going to eat any more of it. The bartender took one of the drinks off our bill, but at that point my husband's entire birthday celebration was ruined. All I could do was come back to our hotel and pass out. I'm sure that was not a typical night at mitchell's, but my husband only has one birthday, and I don't think we'll return there in the future to celebrate. Edit: I was contacted by corporate headquarters and received a phone call from the GM of the restaurant, offering an apology and offer to come back for a dinner on them. Unfortunately, we are not going to be able to take them up on the offer, but appreciate they care enough...

Very disappointed at our experience at Mitchell's this last weekend. Initially, after our water was brought to the table, we had no wait staff for probably 10 minutes at least. When the wait staff did come, they apologized that they "didn't notice that we arrived." A table next to ours, that came after us, had drinks and bread before us. Then, the drink that I wanted to order (sangria) they said they were out of on that night. Appetizers were brought in a relatively timely fashion and were good (salads, lobster bisque). Most of us ordered steak, and for a steakhouse, this was a HUGE disappointment. One of the members of our party ordered the 7 oz. filet medium rare. Once the steak was brought out, the steak was clearly medium well and quite tough. We hardly EVER, if EVER, send back food - but this was unacceptable for a $55 steak. The waitress did apologize and took the steak away for a new steak to be made. The new steak brought out was seared to the extreme on the outside, and RAW in the middle. We showed the waitress and she was appalled and agreed this was not cooked properly, and again took the steak back. When the steak was brought back, the executive chef, Nathan Street, brought it out. But instead of apologizing, and wanting to ensure that the steak was prepared to the standard it should be, he plopped the plate down on the table and said "how's that." No introduction, no dialogue, no nothing. The steak was now dry, charbroiled and still raw in the middle. THE SAME STEAK. We could tell that they had just speed cooked it and smashed it once it was taken back. We just accepted at this point that we wouldn't be getting a quality steak and this member of our party, who was out for his birthday dinner, didn't even eat the steak. At the end of the meal, the waitress brought out a free slice of cheesecake - that we didn't request and didn't want. NO ATTEMPT was made to offer to speak to a manager or to give a discount on our bill for the steak that was not prepared properly and was not eaten. We have eaten at a lot of restaurants and this experience was one of the worst for a long time. No apologies were made when the bill came out or anything. The restaurant has a nice ambiance and building, but we will not be...

If I could give 0 stars I would. I usually do not post reviews on companies even if the service was bad but the service I received last night 1/28/21 was absolutely terrible. It was date night I decided to participate in restaurant week which we've never done before. We also never been to Mitchells so we decided to give it a try. The inside is very nice I will say that but it went downhill when we had a server who constantly sniffled literally every two seconds while she talked and she barely had her mask up with covid waitresses should really wear medical mask but whatever. I explained to the waiter it was our first time dining there and doing restaurant week and asked if she could explain a few things on the menu which she did. The problem was her attitude was TERRIBLE it was like she had an attitude the moment she stepped to our table. We ordered our food when a different waitress brought my food she set it down so quick and walked away so fast before the plate completely hit the table. My portion of food was so small that it should've been on the kids menu although my 4 year old wouldn't even have gotten full off of it. Finally when our waitress came back (btw she barely came over to check on us) I started off by saying "I hate to be that type of person but I was not expecting my meal to be this small especially for the price we're paying can I please get something else" from there she got so mad that with every word she spoke she shrugged her shoulders everytime in an oh well manner then told me my meal was a "hell of a deal" and that's they can't do nothing about it. I said "well I don't want this plate and I'd like to get the pasta instead" she snatched the plate then walked away. While she's talking she had the nerve to pull her mask down as if she wasn't already sick and sniffling but then her nose was red on top of that. My boyfriend asked her to pull her mask back up due to her sniffles and she got so upset and rolled her neck. Before she got away my boyfriend asked for her manager and she laughed so loud and said "Yup you sure can talk to her her" now the manager came and was extremely nice and finished off our table but for the disrespect, niceness was nearly not enough especially for a bill...