Panera Bread — Restaurant in Columbus

I only go through the drive thru - I cannot review the inside. I go through the drive thru at least once a week. I get the same thing- The Ranch Cobb salad is so good ! Thank you for giving 2 Ranch salad dressings instead of 1. It’s a big salad, it needs 2 . I think the Ranch dressing has changed recently. Within the last month or so. It tastes different- the current one tasted bottled whereas the previous one tasted homemade. The Previous one was fire, now it’s alright…. Drive thru is fast, and friendly. However, I did stop asking for chicken added to my Ranch Cobb salad as after twice, I got the salad back to my home or office, no chicken. Argh. I hate paying extra for no chicken added. You are my fast food stop. You offer Much better options than what’s nearby.

So it’s been a few weeks since I gave this review, I just went through drive thru. Ordered a full sized Ranch Cobb Salad and full sized Chicken Salad sandwich, paid for such. I Got to where I needed to go, opened bag to discover Half salad .sadness. Well that was my lunch. I guess smaller now. . I haven’t opened the sandwich as that was to be dinner. I hope it’s correct.

EDIT 5/22. Eeek!! Beware ! I got my usual Ranch Cobb salad. It was in full -size container (as ordered,) but there was hardly any lettuce in there. I think I could count the pieces of lettuce. I don’t think it was over 15. Seriously. It was less volume than what a half salad would be. Then, My coworker who ordered the Turkey cheddar sandwich opened it to rearrange the tomatos that had been swished out and was shocked to find black grit on the cheese. We both touched it- it was grit ! Definitely had a texture. Was it from the lettuce ? I hope not. The mayo? The Bread? Was it dirt ? Looks like the cheese perhaps fell on the floor and then placed on sandwich . Please see attached pictures. I began to suspect my salad wasn’t a clean I would have hoped. We both tossed our respective meals. That was THE LAST Panera trip for us both. Never again . Too bad as it is close. But nope. Done ! I’m...

Needs new management. Three weeks ago we stopped in for some soup. After we ordered sat down and waited for our food, they call us up and said they were out of soup. It was only 6pm. The manager stated the staff just did not start or cook another batch (probably didn't want to do the dishes). So we left.

Fast forward to the other night. First, we stood in the lobby area with other people for four minutes while we waited for someone to come out of the back area to take our order. Then, we ordered and sat down. The same thing happened - out of soup. When we told the manager the same thing happened to us three weeks ago, she stated the "associates" keep forgetting to order the right amount of soup. So I substituted for the Mac and Cheese. Sandwich (pictured) was so toasted on one side it was practically a crouton. They also were out of dressing for my wife's salad! So they served the salad without the dressing but didn't say anything until she went back up to ask for it! lol. No salt in the bins. No bread until I asked. Out of flatbread as well (what I originally wanted to order).

We had a table by the pickup counter. We asked watch someone from every party after us go back up to correct their order. Would be amusing if no so sad. It seems like OSU campus area Panera Bread restaurants generally have problems. Try to avoid unless you are a blind fan of the chain with no other options. For the price, you should...

I have been coming to this Panera about four days a week for the last two years. I can’t think of another establishment that has better earned the loyalty of their customers. They are consistently great at what they do and they have made me feel welcome as a regular for a very long time. Working third shift was a struggle to adjust to, eating dinner for breakfast and breakfast for dinner. I found it hard to find anything after my shift was over so early in the morning other than fast food which always made me feel terrible after I ate it. When I stumbled upon this Panera right down the road from my house I never stopped going. They have helped me get over my social anxiety of ordering because they never make me feel unwelcome or treat me as a weird person for ordering the same thing every day at the same time. I have never met an unkind staff member and they try their very best to make my order perfect every single time. On days when they are very busy in the morning and my order might get a little changed around, I can’t even be upset with them because it has helped me to try new things and even if it’s different it’s still delicious. I will be moving in less than a month to a different city and I think the thing I will miss the most will be this Panera Bread, who made me feel like I was a part of their family every time I came through the drive thru. I hope they continue to get increasing patronage, because they absolutely...