White Castle — Restaurant in Columbus

The food I --DO-- get is cooked properly for the cost of fast food these days, but that's the ONLY saving grace for your location.

It's literally the only thing that ever gets me to go back to your store, and it's the only thing getting you two stars instead of one star.

Your drive-thru process -- whether it's your franchise owner's or corporate's concept -- is beyond over-bloated. I still don't understand the need/use of that sliding side door at the cashier, but the AI taking the order is AWFUL. I refuse to use it because it has never understood me or anyone else who's driven through the drive thru with me.

The worst part hands down though IS YOUR STAFF.

They are rude both to customers AND fellow employees, CANNOT get an order correct, and, when it's pointed out, they are completely dismissive and irritated by the suggestion they have made an error.

A few weeks ago, my son picked up some food for himself. "Hey pop, I'm grabbing White Castle. Hungry?" I had him order some fries. Never put them in the bag. Mine, nor his. They took so long to get him the (wrong) order in the first place, the drive thru line backed up and he didn't want to go back so he went to Burger King to get fries instead.

Tonight? He ordered a meal combo for me and a meal combo for himself, both with a large order of fries, and and extra order of Fish Bites. What did we get?

All the sandwiches we ordered, two orders of fish bites, and only one "large order of fries". I put that in quotes, because we got a half sack of fries, with a bunch of fish bites that happed to fall in, AND THEN AN EMPTY SECOND BAG. ?!?!?

Maybe the AI isn't the issue. Maybe call up Boston Dynamics and replace them with a bunch of those creepy death-dog robots they're making and have the AI pass them the orders.

It'll probably increase the chances of the orders...

This place should be ashamed of themselves. I went thru the drive thru at around 10 tonight. I saw a sign saying a 10 pack cheese sliders for 7.99. I ordered them along with onion chips and a BEC toast sandwich. First mistake the guy charged me $11 and some change for the sliders. I couldn't ask why bc it's a computer but when I got to the windows they changed it. He then had the audacity to ask me to pull forward so they could make my food fresh. I say audacity bc my food (after I waited forever at the 2nd window) was burnt. I don't mean just a little brown, I mean black, entire toast burnt. Not just the top piece but the bottom as well. I sat waiting for my food at least 7-8 minutes and I find it hard to believe they couldn't take 35 seconds to remake the toast. I'll post the pics if it let's me. This right here is exactly why we should not be raising min. Wage to $15. if you care that little about your job and have that little of respect for the work you do, why should you get paid any more than what you are making now? People want 15 an hour and they can't even make a piece of toast, then had the audacity to tell me they are sorry for my wait when they hand me my food. I of course was polite and understanding telling them, "it's ok, no problem." I thought, maybe I can at least eat the bacon but no, it was hard as shoe leather that was similar to eating beef jerky. I definitely plan on emailing corporate about this. Oh and I imagine the reason for the bacon being so dry and hard, was because it was just sitting out in the open in a container, with no lid. The fact that it wasn't even covered says A LOT. It was sitting in a container underneath two tvs leaving it open for dust and dirt to get on the food. Just...

Ah, White Castle. The Mecca for tiny burger aficionados everywhere. Let's be real—if you're looking for a health food oasis, you've come to the wrong place, my friend. But if you want sliders that are basically God's gift to earth, then buckle up, because you're in for a treat.

First up, the sliders. These aren't just any sliders; these are the stuff of legends. Perfectly sized for an Instagram photo op, but also so delicious you might forget to snap that pic before devouring them all. They come with onions and ketchup, and honestly, if you’re not ordering at least six, are you even doing White Castle right?

But wait, there's more. Let's talk about those onion petals. Crisp, golden, and more addictive than your latest Netflix binge. They're the sidekick every slider dreams of having. Imagine the perfect crunch, the ideal seasoning, and an aroma that could bring tears to your eyes—tears of joy, naturally.

Sure, White Castle isn't trying to win any Michelin stars or health awards, but who cares when the food is this comforting? It's like a warm hug from your childhood stuffed animal, but edible. And yes, they’ve been around forever, and their game is still strong.

So, if you're looking for a culinary experience that’s both nostalgic and mouthwatering, head over to White Castle. Just don’t expect to leave with a six-pack (unless it’s a six-pack of...