Panera Bread — Restaurant in Concord

Worst service ever since they changed to electronic ordering!! I was 5 minutes away and wanted to place an order to go over the phone so I called in, much to my surprise they have a new phone ordering system where I was directed to some call-center who knows where. I was then told I would need a credit card to place an order, understandable if I was ordering lunch from my office or at home but in this case I was in the car driving so I do not have access to my credit card. I was told I would have to place the order in the store, as I arrived there were 20 people in line some trying to figure out how to use the electronic ordering system. I figured it would be easy so I tried, swiped my credit card, and I was told I placed the order incorrectly and was told I would have to place it again. not only was I in a rush at that point I would have to speak to a manager to get the credit from the first order that I placed incorrectly. Then someone tried to explain it to me, i didn't want a lesson, i wanted her to correctly take my order. So they're "efficient "electronic ordering system has delayed me getting to work By 30 minutes, I left with the incorrect order so that I did not have to place another order and wait to be refunded. What a headache and what poor customer service. They offered me a complimentary drink for my hassle, I just laughed and left. What I really wanted was my correct order, and the computer/iPad isn't going to do it. Save yourself some time in the morning and stick with good old fashion Starbucks or local places like Rocky River Coffee, where they know that customer service is done face to face and will make a true effort in making your...

Customer service customer service customer service!

Today was the day I decided to add a review about this location. Consistently Ive walked into this store and stood at the counter and waited and waited as no one is there in the front to greet or take an order. Now yes there are ppl working but they don't seem to think that it's their job to say "HI someone will be with you in a moment". For the third time when I finally had to stop someone and ask would anyone be taking orders I had a person tell me "I just work bagels, I don't know where the cashier is". Managers walking by without a word and finally the only way to get someone to the front is to act out of character and raise my voice to ask is anyone ANYONE working the front? That's when they want to say oh I'm not sure where the cashier is (how do you not know where your front line, first to greet customers staff member is at?!).

The offer of free food.. Blah. Free doesn't excuse the customer service aspect of this, which consistently continues to be a problem with this location in the mornings. (and as an aside no I didn't take the offer of free food, I work, I can buy my own food.)

Hopefully management (like corporate) sees this review and does something about the lack of professionalism and attention to detail that is going on at this location. I for one will not be back. ( I know I know I'm just one customer and I don't matter however one turns to two two turns to three... You...

Do yourself a favor and take your business elsewhere. I’ve dined in and have ordered delivery from this location. Constantly nasty! Tonight was the last straw ordered the chicken tortellini alfredo with a bacon turkey bravo for delivery. For starters Panera robs you blind when you order delivery. They charge you the same exact price as dining in but give you significantly smaller portions. I’ve ordered soups that don’t even half way fill the bread bowl, but at the restaurant it’s nearly spilling over. As for my order tonight, I received an email saying my food had arrived went downstairs and opened the door saw the driver at the end of our driveway inside her car. Waited a minute for her to bring the food, few minutes go by and nothing. Figured she was collecting herself stepped away to grab a drink. Few minutes later I go back to the door still nothing. I give up. I walked out in the rain to the car. The driver was incredibly rude and on her phone. Took the food and went on my way. The tortellini was extremely crunchy and dry in the middle not to mention it was cold. The sandwich was meh at best. I don’t expect this kind of service especially not when I’m paying nearly $20 for food including a tip for the ungrateful driver....