This was my first time at concord due to my brother staying at John Muir health center so I stopped at this location and let me tell you the employees were so rude. First of all, I ordered a grande coffee with 2% milk extra sugar for my mom. As I was waiting for my drink I asked a girl employee if my drinks were made she checked the names and handled me my drink but my moms drink which didn’t have a name on it so she decided to pour the drink away. So I had to wait again so she can remake it. As she was making it for the second time she handed me the coffee in a vente cup instead of grande with no milk on it. So I went and complained and I told her there was no milk on it and she gave me another cup with filled with milk so how was I suppose to pour the milk when the vente cup was full. This is ridiculous and unacceptable I had to get a refund since my mom was frustrated and the girl was just...
Read moreI stayed at the hotel across the street from this Starbucks and was happy to see they would be open before I was scheduled to start my 6 hours drive the next morning. The hours on Google, for this location, show 430am as the opening time on Saturdays and when I arrived at 520am, both front doors were locked even though there was a staff member inside. As I got back into my car, another would-be customer, who looked like he was about to begin his workday or had just finished it, pulled up and had the same door-locked experience I had, despite being able to visibly see the staff member. Not sure if there is a minimum number of staff needed to open for the day and one or more were missing but not a great way to...
Read moreThe employees and service at this Starbucks are great, but sadly I won't be going there ever again as the parking lot is not safe. I used to go ever a.m. between 6am and 6:30am to run in and pick up my order. Clearly someone was watching me, as the last time in the 2 minutes I was in there someone broke out my car window and stole items from my car. One of the employees confirmed that people do watch and I found out it has happened before and mine was the first of three break in that day. I have switched to any other coffee shop that offers drive thru. I miss this Starbucks and the other businesses in this parking lot, but the owner needs to improve security before I will...
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