Arby's — Restaurant in Conyers

3 days in a row we’ve been to this Arby’s trying to get a Jamoca shake and food. Every day the food is horrible and wrong and that shake machine is ALWAYS down for cleaning. Last night and tonight were the worst. My husband ordered me a turkey ranch and bacon sandwich, the drive thru attendant asked him if he just wanted the sandwhich and he said yes. He also asked for 2 Jamoca Shakes and an order of cheese sticks. Instead of a sandwich he was given the wrap, the cheese sticks were almost refrigerator cold in the middle and of course shake machine is down for cleaning. I tried calling to let them know and of course no answer. I decided to eat the wrap at least cause I was hungry. The actual wrap part was hard and dry. And there was no ranch dressing in it. Today again we figured ok let’s try this again so we ordered the exact same thing. Turkey ranch and bacon sandwich a large order of cheese sticks and two jamoca shakes. Again the shake machine was down for cleaning. So we pull around to pay and pick up my sandwich and cheese sticks and my husband sees what looks like a manager making a milk shake behind the drive thru attendant. So he asks the attendant “Excuse me ma’am what is that she’s making?” The attendant tells him it’s a milk shake. My husband says “Why would you tell me it was down for cleaning if it’s obviously working?” She says because it’s usually watery and nasty. So my husband asks her to please add two Jamoca shakes to the order. And she proceeds to roll her eyes and sigh all hard like it’s an issue. So we ended up just not getting the shakes because who wants to worry about spit in their food from a disgruntled or just ill mannered employee. It’s bad business to lie and to treat customers like that. It’s also bad business to sell old or undercooked food. Oh and tonight instead of the large cheese sticks we ordered we were given a 4 pc a 4 piece. Tried to call and speak to a manager on our way home. Again no answer. We will no longer be going to this Arby’s. It’s a shame because you always expect Arby’s to have fresh delish food. It’s just not the case anymore. And the customer service leaves a lot...

We hadn't been on a while. It was good, but we were disappointed that they discontinued the potato cakes! They are the mascot for Arbys!! This might be a game changer for us...

2/15/22 My Hubby & I ordered 2 fish sandwich meals, with crinkle cut fries & drinks. We were asked to pull up...all of 2 seconds.. so why tell us to pull up as we were the only ones in line. We checked & our fries were old, cold & brown. (I didn't take pics) One of our fry containers had crinkle fries on top & curly fries on bottom. I took them back in & was told by the young lady with the bright red/orange hair, that she will cook me some fresh, but they would still be dark, because they hadn't changed the grease. I waited anyway...I watched the young lady bag my stuff, but I asked, "excuse me Ma'am! Is that mines?" She said yes. I then said,"you put in a curly fry, but I asked for 2 crinkle fries". She gave me a crazy look & said," i thought this is what you asked for!" I said " no. That's what i told you we got that was wrong & that our fries were cold & old". She then gave me what i ordered, but i was trying to figure out what the attitude was against me as she have me mu bag! I'm the only one that should have attitude, because after getting off a 12.5 hour shift, I have to get out of my car, go inside & wait...so of course my fish sandwich was now cold & I had to eat something with my meds!! We will choose differently next time!! 🙁🙁 Not sure who the young lady is in the pics, leaning on the counter, on her cell phone, but it just doesn't look good professionally! While we ate our fries insisting in the car, she came outside, got something out of her car & as she entered the door to go back inside, she started puffing on a vape pen! REALLY?? 👀 I know 4 some reason there's a worker shortage,...

Customer service was awful yesterday around 6pm at the drive thru. It was either the young lady's last day or it will be soon. She had an, "I don't give a f*, & hate my job attitude!" She had no sense of urgency! I pulled up at the drive thru, there wasn't a car in sight. I waited & didn't get a greeting at the speaker, so I kept waiting. Dang!!! I thought, well maybe it's broken. So I pulled up at the window to place my order and she just just looked at me and kept doing whatever...nothing! Just more waiting! I sat there for at least 5-8 min before she opened the window. No apology, No greeting, no how can I help you! I'm like wow! Just looking at me like I did something wrong! So I had to ask, if the drive thru was open because no one came to the speaker & should I come inside at this point! Very dry response: it's open, the speaker works but we're just busy. (Huh)??? I'm thinking, no cars, except mine & one that was waiting a very long time out front. I said, you're not busy though (as I looked around on the inside & out) She said, " oh the cook is slow- but you could place an order... It didn't take too long for my order to come, but she gave me the wrong drink. I was wondering why she took the cup & walked away from the soda machine. So I got paranoid after she gave it to me & looked inside-it looks like tea but I ordered coke. I blew my horn but she ignored me. So I had to get out my car & go up to the window. The food was good & fries was hot.(thanks cook) Anyway, you don't treat customers any kind of way because you hate your job! I know she was hoping people drove off at the speaker, but I was hungry & wasn't leaving. Oh yeah, I told her thank you at least 3 times...she just looked and...