Jimmy John's — Restaurant in Coral Gables

horrible service!! every time they come to deliver at my office if the person that ordered isn't out to pick up their order within a minute (literally) they threaten to leave and come back after all the other deliveries are completed or to not come back at all. While I understand the importance of customer service and the slogan "so fast you'll freak" I DO NOT understand their nasty attitude and their lack of customer service skills and lack of patience. A person cannot fly to the front of an office nor can they teleport. Although this industry thrives with their quick delivery needs to learn the importance of...

I ordered a sandwich and it was never delivered. I called and they told me to call back in 10 minutes if I still didn’t receive it. I called back and the lady put me on the phone with the drive who basically accused me of lying that I didn’t have my sandwich claiming she delivered it. I told her I was standing outside my door and have been checking every few minutes and it’s not here and just hung up on me. I tried to call back and they screened my call and just let it ring and didn’t pick up. Horrible customer service. No one deserves to be...

I eat at jimmy johns a lot. The unwich I ordered was made well and was tasty but the gentleman who took my order was the most unfriendly and apathetic person I've ever encountered at JJ or anywhere for that matter. Didn't even say hello as I walked up to the counter but would rather fiddle with the piercing in his lip as he took his time swiping his log in card. Didn't confirm or read back order, tell me the total or say anything else. It was very weird. Poor customer service for a place that is usually perky. Get your sandwich...