Rooms To Go — Local services in Corpus Christi

My wife and I Purchased the “Shaq” sofa and matching recliner. During the delivery, we were instructed by the delivery team to contact the Customer Service department for the instructions on how to set up the Bluetooth broadcast mode in order to pair the two together. The Customer Service department directed us back to the store. 1st visit sales rep breezed through syncing process. Back home We were unable to pair the two together. 2nd visit another sales rep was unfamiliar with the broadcast procedure as well, and that she wasn’t sure if it was possible to do. I became frustrated with this particular sales rep when I commented that “if there wasn’t a way to pair the two, we would have to return the recliner” she replied that Rooms To Go would NOT honor a return. I then informed her that The recliner was scheduled to be swaped out due to damages, and that, if no one in the company could assist us with pairing the two together, that we would opt. to return the recliner for a refund. Then another sells rep approached, he explained that the two could be synced together with a jumper cable. While sales rep #2 was explaining the pairing process, sales rep #1 began Being obnoxious talking over rep#2 & myself explaining that her phone was synced with the furniture. She displayed more interest in her own personal functionality of her phone’s connection, song choice, etc. Then while I was attempting to obtain knowledge on how to operate the furniture that I purchased, she began raising the volume of the music playing from her phone, resulting in difficulties hearing the conversation with the other rep explaining the pairing broadcast process. With the obnoxious distractions displayed by the first sales rep, I then reached the level of frustration beyond my tolerance level of insubordination. I informed her that I would like to return the recliner for a refund. She informed me that there was no documentation by the delivery team of any damages, and that we would be charged a 20% fee for returning the damage furniture. At this point, I realized that I was not going to make any progress resolving this issue with this sales rep. So then requested the managers assistance. After hearing her explanation to the manager of the situation of being unable to Bluetooth pair the two furniture items together. I became frustrated and discouraged with the entire customer service process. I then stated to the manager that I would like to return the recliner for a refund.

My wife and I have purchased all of our furniture from Rooms To Go for the last 15+ years. We’ve had excellent customer service in the past, with all the reps, the management, etc. However, now I do not feel comfortable returning to Rooms To Go in the future due to incompetence, insubordination & unacceptable attitude!!!!!!! I am extremely dissatisfied with the customer service at...

I’m extremely disappointed with my experience at Rooms To Go. After moving into our apartment in early 2024, my partner and I decided to invest in a new bedroom set—a king bed, chest, dresser, and two nightstands. We were clear from the start that we did not want the mirror attached to the dresser. During our conversation with the salesman, I repeatedly explained that we wanted everything except the mirror, and we even discussed an arrangement where the mirror’s cost would be deducted from the dresser, with us paying the difference for the chest. As first-time furniture buyers, we trusted that everything would be explained clearly—but it wasn’t.

When our furniture was delivered, the chest was missing. The delivery team even showed us a receipt that did not include the chest. Upon calling Rooms To Go to resolve the issue, I was shocked to hear from the same salesman that he didn’t know we had requested the chest. After multiple calls with RTG wanting to speak with the salesman that set up our order there was no response from him, I eventually reached the manager. Her “solution” was to waive the delivery and assembly fees, leaving us to just pay for the chest. Frustrated by the process, my partner and I took nearly two months to decide whether or not to move forward with purchasing the chest.

Unfortunately, our problems didn’t end there. When the chest was finally delivered, it arrived damaged right out of the box. The delivery man assured us that Rooms To Go’s customer service would contact us after submitting photos of the damage, and we were told the chest would be exchanged. Two weeks passed with no follow-up. When I finally called, I was informed that they wouldn’t replace the entire piece but would send a replacement drawer instead—a far cry from the resolution promised. The broken dresser has been sitting in our home since January 10th, and the replacement drawer still hasn’t been shipped. To add insult to injury, I ended up having to attach the legs myself (despite paying for professional assembly, which was stopped due to the damage) and later discovered that the back panel wood is cracked.

This entire experience has been incredibly frustrating and disappointing. I expected a seamless process when investing in new furniture, but instead, I was met with poor communication, unfulfilled promises, and a prolonged resolution process. Unfortunately, I am still in contact with Rooms To Go solely because I need to settle a remaining credit for my furniture purchase. Based on my experience, I cannot recommend Rooms To Go to anyone looking for a hassle-free...

Update: 03/26/2025

I received an automated phone call last night after talking to RTG Delivery personnel, our salesman Dave, and updating my Google review. The automated call advised our delivery time was back to 2pm-6pm, Thursday, 03/27/2025.

I was also contacted by I believe RTG in Corpus Christi in response to my Google review, asking me to email them with details. I’ve done so.

If the delivery issue is favorably resolved (a reasonable delivery time), I will provide a positive review on the delivery.

Update: 03/25/2025

I'm updating my review of Rooms To Go in Corpus Christi, not because of sales, but delivery issues. I received a text this morning notifying me of the delivery between 2pm-6pm, on March 27, 2025. I accepted the delivery window. Later this afternoon I received an email regarding the delivery time being changed to 6pm-10pm. I called the number in the delivery and was told I could reschedule, but there was still no guarantee I wouldn't get another late delivery schedule. I personally think a delivery window after 6pm is ridiculous. I called Dave, our saleman, and he said he would look into it. He called me a few minutes later and said he did not think the delivery would actually be as late as 10pm, but likely shortly after 6pm. He was very apologetic and of course it is not his fault. I seriously considered cancelling the order just on the principle of the inconvenience; however, I learned (it was in the small print of course) that you can cancel a purchase within 48 hours of ordering in the showroom. After that, if you cancel you will only be reimbursed for 80% of the order. Looks like this will be the last time we purchase anything from Rooms To Go.

Today we went to look for a new bedroom set for our primary home. Dave Jackson was our associate. He was fantastic! He was patient, listened to our needs, and walked us through the process with ease. Great guy! I highly recommend Dave for your furniture needs! He very...