Applebee's Grill + Bar — Restaurant in Cranberry Township

unprofessional, absolutely disgusting environment. bartenders and servers at this restaurant make this industry look like a joke, would get better service at mcdonald’s. there’s also an inch of grease on the bathroom floors but if you complain the servers will go in there with their NON-SLIP (if compliant with serving requirements which is unlikely ) shoes and make a mokery of customers for slipping on their disgusting floors. servers and bartenders spoke so loudly about tables with 10 people in the entire restaurant so everyone could hear- making it an extremely uncomfortable, disrespectful, and unwelcoming environment. would not go back here or recommend anyone go here considering i am well-bodied and almost cracked my head open twice. once on a wet floor that had absolutely no wet floor sign in sight and a second time in the bathroom. this place should honestly be shut down for safety concerns let alone their untrained unprofessional staff. not to mention the disgusting drink the bartender made me i could not even take a sip of because it was 95% tequila- despite ordering a mixed drink with many other mixers in it. my server then grabbed the drink off of my table, untouched, and took it back to the bar (didn’t even give me a chance to drink the one she made me pay for) and got me a new one, had the audacity to charge me for both drinks- despite her taking my full beverage that i PAID FOR and not even allowing me to finish it. i would have had no problem paying for both beverages if i even got to drink them (despite the nasty first drink) but my server made that impossible. if i knew i was going to be charged for a $15 cocktail that my server likely took to the back and drank herself, i would have kept my original...

No one is perfect, and mistakes happen. In the restaurant business it's the response that makes all the difference.

Collectively, my family and I have been there about fifty times since they first opened.

I personally am a huge fan of the curbside service so that I can stay in my car and not have to deal with a dinner rush crowd or the weather.

Seeing the person that delivers the food to the care has to deal with the elements, I hope they are getting good tips and a little extra in their paycheck for all the challenges they endure.

So now to the food. Most times it's good, but about every fifth time we get food from there something is wrong. Maybe it's a new cook or the host misheard what I said. But when mistakes happen (and I catch it before leaving) the managers always take care of what was wrong - usually with a meal taken off the check and a free dessert.

Having worked in the restaurant industry years ago I think I am more forgiving than most since I know exactly what all these workers are going through. So I only complain if the mistake is absolutely unacceptable.

So, give them a chance and make sure to check your order if you are...

I am visiting from California and took my daughter and her best friend to dinner. We chose Applebee’s just because it was close and convenient. I had no real expectations of a great meal or service, not because it was Applebee’s, rather, because I just wanted to eat and get it done quickly. Well, I was pleasantly surprise with not only the food, but the service I received from Steven with full support from his GM. (Sean). I had a southwest salad which included a steak. Everything up to this point was excellent. The steak came cold. That was a bummer. I spoke with Steven and he immediately ordered a replacement. His GM (Sean) came over to make sure that I knew they took this very seriously. I received a replacement within 5 minutes.i cannot stress how good I felt this service was. Bottom line, I could not have been more satisfied with the food or the service. I will make it a point to patronize this business every chance I get to eat here while I visit. Thank you Steven and...