Starbucks — Restaurant in Creve Coeur

On a NOT busy Sunday afternoon, I came in with a friend with about 30 minutes to kill. We both ordered drinks and a bakery item. Drinks came out. Bakery items did not. We took turns going back up to the counter to inquire. She eventually got hers. I spent the remaining time standing at the counter waiting for mine while two more customers ended up without their food next to me too. One lady's husband actually came inside from the car twice to ask what was taking so long. The baristas ignored us completely for a while, such that it was obvious we never would have received our food if we had sat down to wait. When I inquired again, more directly, about 20 min in at this point, all three employees replied either that food was not their station or that they were too busy filling to-go orders (this is not a drive thru location) and they would get to all the food "in a minute." In other words, they had decided that filling drink orders for customers who hadn't even arrived at the store yet was more important than completing the orders for people who had been standing there waiting for an excessive time. 10 minutes later, all three of us got our food orders. 30 MINUTES to get a chocolate croissant, and I had zero time left to enjoy my order or the company of the friend I came with. And no, cancelling the food wasn't an option, it was the same barista who was too busy to fill my order who would have been too busy to take on yet another task of refunding my money. Never coming back to...

So I accidentally ordered and online order to the wrong location when I meant it for this location. I went in and explained the situation and showed her my order, and the women there said they could remake my order, I showed her the 3 drinks and the 2 meal items I bought. She then proceeded to tell me that she could only make me the drinks because my order is too big and she said it in a rude tone. I tried to be understanding because it was my fault but I said “I can’t even get the lemon loaf I was really looking forward to that” she then said “you can paid for it..” not like I already paid for it so I am not paying for it again. I asked her how long it would take only because I was in a rush to get to work that’s why I placed the online order to begin with, but she said “he is working on it now” again in an rude tone. So I waited and waited and it took 20 mins, again I understand it’s my fault but if she would have told me it would have been that long I would have told her thank you for my help but I am just going to get a refund because I can’t wait that’s long. When I got my drinks they weren’t even the size I originally ordered, they Gave me tall for all of them. I appreciate they tried to help me but if you couldn’t get the order right I would have just gotten and full refund. I wish I would have gotten the women’s name because she was rude and I didn’t not...

This Starbucks has become a personal favorite of mine – a haven of support no matter the hour. The baristas, though occasionally human with their share of mistakes, consistently go above and beyond to assist.

What truly sets this Starbucks apart is their exceptional accommodation of dietary needs. Being unable to consume pork, they not only catered to my restrictions but went out of their way to ensure I had ample sustenance during the demanding finals period.

Even when a minor mix-up occurred, the barista swiftly rectified it with a genuine apology and generosity, giving me both the corrected order and the initial one. This kind of service is a testament to their commitment to customer satisfaction.

For those seeking a conducive environment, this establishment is perfect for both focused study sessions and relaxed conversations with friends and family.

While personal hygiene lapses occasionally surface, I'm inclined to attribute it to peak hours. The staff remains consistently professional, swiftly attending to any oversights.

A small suggestion for improvement would be the addition of multiple charging stations for laptops, recognizing the dual function of the space as a hub for work and leisure. Overall, I wholeheartedly recommend this Starbucks for its stellar service and...