Mrs. Fields — Restaurant in Culver City

I'd give this place 6 or 7 stars if I could.

My son just turned 3. His words, "Mama, no cake, only dinosaur cookie." Now he had never had a dinosaur cookie before but I knew that Mrs. Fields was exactly what we needed.

When I called and placed my order with Emily. She was kind, professional and so helpful. She had me text her a picture of what he wanted.

My son has a rare disease and gets sick quite often. The weekend of his birthday he had a 104 fever and I needed to cancel everything the cookie cake, bounce house etc.

Though short notice, I reached out to Emily. I had her number from texting the dinosaur image. She was kind, concerned and courteous. She allowed me to reschedule his cookie cake for another weekend.

I rescheduled it to this weekend and planned to pick up order October 3rd. Sunday morning we wake up and my son had 103.7 fever.🤦🏻‍♀️ ugh! Goodness how am I going to cancel again. Bounce House was already delivered outside and my poor son was too sick to even walk nevermind bounce. I was worried about how to still make this day special because no kid wants to watch a bounce house from the window they can't play in. I decided to pick up the cake myself because my sister who was supposed to get it but canceled bc my son was ill. Emily was again flexible, responsive to my texts, and helpful regarding changing times and accommodating.

I drove 40 mins to pick it up and when I arrived realized the store was inside a mall, not in a store front like I had expected. But I had my sick, blazing fever, son in the car with me. And- he had no shoes. There was no way I could carry him and this huge cookie cake (half sheet) through the mall. Plus, he is sick.

I called the store- Emily picked up and I explained. She said, "Let me ask my boss if I can bring it out to you and I will text you!"

That was the moment I realized Emily who had been so helpful was not the owner of the store but worked there.

Within 5 minutes my cellphone was ringing, it was Emily who delivered the cake to my car so I didn't have to take my son inside.

As a leader, professionally, to see an employee be that committed and willing to go above and beyond for clients is HUGE. I hope that Emily feels appreciated and respected at work. I hope her boss knows what an amazing employee she is. Emily did not have to do any of the things that she did- fielding texts, making arrangements and rearrangements, etc. I am so grateful for her kindness and 100 percent recommended using this Mrs. Fields location to place your orders.

On top of all of that amazing kindness. My son was SO excited to see a T rex on his super large cookie and it was delicious! While he was too sick to bounce or celebrate- the day was saved with cookie cake.. Emily did an amazing job decorating the cookie too (picture included)! In times like this, companies are more than lucky to have employees like Emily. I hope they understand and...

I came and purchased a Halloween cake for my daughter to take to her class and it is very nice. My daughter agreed to bring something for the Halloween party in class so my wife thought of an idea of a cookie cake and my daughter was fascinated with the idea. We preordered it and I went to pick it up last night. It came out much nicer than I could have even imagined. My daughter loved it and she just came from school saying that the cake was a real hit with all of her classmates. As long as she is happy, then I am happy and I want to thank Mrs. Fields for the wonderful...

Great cookies. Yes its a chain and they dont make the cookies from scratch per-say but.... they have a fresh baked flavor and taste pretty good. They need to have a Starbucks like RIGHT next to them and that would be a great combo. Generally there isnt much of a line and its pretty easy to get in and out with some cookies to eat while wandering the rest of the mall. Great place, love the smell of the cookies...