Olive Garden Italian Restaurant — Restaurant in Culver City

👀( If you have a special NEED & Love Great service) 😦THIS is NOT the place for YOU 😦 👎 I was not satisfied with management overall at this location, especially tonight me and my wife and children was celebrating an early Father’s Day. Around 6 PM . We requested to be seated at a booth somewhere near the back area, where there was plenty of walking space. And where we could place my one and a half year old child who is in a special disability stroller. Which we had no problems ever before with previous management staff before tonight. The greeter or the host at the front said it would not be a problem to accommodate us, but later came back and told us that his manager would not allow us this request to be seated with our child stroller. We asked if we could speak with the front desk manager at the front door greeting area. She came over and told us that she could not accommodate us with this request. We replied and notified her that our Childs stroller was a special disabled cheer design for his disability. She still insisted on putting us at a table where there was very little space next to a second table less than a few feet apart from each other. We just try to not get upset so we could just enjoy our night. But that’s when the nightmare began 🙀our waitress started off, removing our tablet from the table as if she was being tipped off from front door management. This was clear retaliation for The complaint of not being accommodated for our child’s disability stroller . We could clearly see and sense that the waitress was not putting effort into serving us with quality service that we have been greeted and served with at this location with other waiters and waitresses. We were not asked if we would like more breadsticks or more soup or salad. When we did ask for these items she did not come back with the items instead , there was a manager coming to the table to ask if we had a problem with the soup. We politely said no there was no problem, which we had no idea of what she was sent over for to ask something like that. as if the waitress told her something to make it seem as if we were asking for too much or causing a problem .Even after the fact, the waitress never brought over more salad or soup we had to ask a second time before she brought anything else over. We also asked if we could have some to go boxes so we could take our Child’s food back home. The waitress replied yes, and later came back and skipped over our table, taking trays over to another table and asking if they had needed some to go trays to take back with them. we still did not get angry or upset, We politely asked her again if she could bring us some to go trays , this was the second time that we had to ask her . By this time, I just wanted to pay the Bill and get out of there then once again, realizing that the waitress on purposely remove the tablet off the table. We asked if she could bring the tablet back, so we could pay the bill. She was very hesitant to bring it back, maybe realizing that we were probably going to survey her and Olive Garden at this location for the horrible discrimination and bad behavior. For just trying to make our child more comfortable in a location where we never had this kind of problem before with special seating for our child needs. If this location is the representation of Olive Garden. Not respecting disability needs and bad service with...

We were a group of 13. We were told the wait would be an hour. It was dinner rush. However, thankfully, we only waited about fifteen minutes. We were seated, and it took about 10 minutes for the waitress to come over and take our drink orders. We ordered our drinks and waited about twenty minutes for those to show up. Our meals varied from lasagna, the chicken Alfredo, and the soup and salad. It took about 30 minutes for our food to show up, which is no big deal. It was dinner rush. However, when the food got there, no one had utensils to eat with. We asked our waitress for utensils. And she said he'd be right back with them. Five minutes passed, no utensils. I asked a bus boy for utensils. And he said he would be right back with them. Another five minutes passed. Frustrated, everybody was hungry, and our food was getting cold. I got up, and I walked over to the servers who were coming out of the serving station and asked for utensils. They asked how many I told them, and again, we waited. Our waitress was passing by, and she asked if we had gotten our utensils, and I said no. Someone else also from the table got up and asked for utensils. And again, we waited. Finally our utensils showed up, and our food was cold. The Caesar salad tasted off. Usually, I like Olive Garden's Caesar salads. But this had a peculiar flavor, somewhat rancid. I had gotten the Zuppa Toscano, which usually is amazing. It looked like it was an oily broth. I proceeded to eat it, thinking that I guess I make mine wrong. It tasted like oil and nothing else. Finally, the first of the bread basket showed up when everybody was about halfway through with their meals. Our waitress came by and asked if I would like more soup, I said yes. However, only if it was from a different batch, which she stated it probably would be since it is dinner time. The second bowl showed up, and it looked a little bit more creamy. However, it still tasted oily and had none of the rich home flavor that I am used to. All I could say is, is that I know my zoppa toscano tastes better than what I ate that night. Needless to say, I will...

Subject: Exceptional Dining Experience at Olive Garden, Westfield Mall Culver City

Dear Olive Garden Team,

I wanted to take a moment to express my heartfelt appreciation for the truly outstanding dining experience I recently had at your Olive Garden location in Westfield Mall Culver City. Everything from the service to the cleanliness of the restaurant, and of course, the delicious food, left a lasting positive impression on me.

From the moment I walked through the doors, I was greeted with warm and welcoming smiles. The restaurant's cleanliness and the impeccable state of the restroom did not go unnoticed. It's clear that your team takes pride in maintaining a high standard of cleanliness and hygiene, which significantly adds to the overall dining experience.

Now, let's talk about the food – it was nothing short of delicious. Every dish I ordered was prepared to perfection, and the flavors were simply outstanding. Olive Garden has always been known for its delectable Italian cuisine, and this visit reaffirmed that reputation.

I must give special recognition to my server, Sigourney. She was not only attentive but also extremely polite and accommodating. Her exceptional service truly elevated my dining experience. It's clear that she takes pride in her work and cares about the satisfaction of her guests.

Thanks to the combination of kind and attentive service, a clean and pleasant dining environment, and the mouthwatering food, I left Olive Garden with a smile on my face, and I can confidently say that I'll be back. My experience at your Westfield Mall Culver City location was nothing short of exceptional.

Please convey my gratitude and compliments to the entire Olive Garden team for creating such a wonderful dining experience. Your commitment to excellence is truly commendable, and it sets your restaurant apart.

I eagerly look forward to my next visit and the opportunity to savor more of your delectable dishes.

Warm...