Taco Bell — Restaurant in Cumberland

Experience on 9/26/22 at around 8:30 pm was horrible. I’m glad we didn’t go through the drive thru late like we normally would. Cashier sounded like it was an annoyance just to take our order. We asked for a meal with chicken chalupas but to substitute seasoned beef for the chicken. Cashier just said ok. We asked about sauces, and we said mild. “Ok”. The okay’s are noted because that made me assume that I’m getting what I requested. When we went to pay we asked if we could add something on, but was told something I never have been told before about no substitutions or add-ons. We would need to go around again to add something. No problem, we just stuck with our original order… Let’s just say I was disappointed rather than what I was actually saying when I got home and began to eat. Chicken! Both chalupas had chicken not the seasoned beef that I wanted. I sure as heck didn’t want chicken! And the sauce packets were HOT not MILD. Now I want to do a review because this is the second time that I paid extra for a substitution and didn’t get it. No receipt! Again!!! The last time I got burned there was no receipt. Now I am convinced that the staff new they didn’t give me what I ordered and knew it, so they neglected to give a receipt. (Which you should always be doing when customers pay with card!) I can’t do the survey online without the receipt because there is no other way to find the store’s identification number. I don’t know if reading and following simple instructions are a requirement for employment at this location or it was the fact that the employees just don’t care because the location is closed tomorrow for renovations. Since the staff and lack of management can’t be bothered, I will just stick to using the kits to make my own or try the LaVale location. The only reason that I gave the 3 stars I did was because prior to this year the service was always excellent. The food is always very good for fast food. Except for the chicken. That chicken is gross. The first bite or two is fine, but then it’s just flavorless and some is rubbery while some turns to mush when sitting in that...

I pulled up to drive-thru, ordered a Supreme Beef Burrito, Nacho Fries and Cinnamon Coffee. Paid at window, received coffee then food a minute or so later. I requested cream and sugar for the coffee. She said they didn't have creamers but threw sugars in the bag. I glanced in the bag and noticed a box. I wondered why but assumed maybe you changed the burrito wrap, so I pulled over to the bigger parking lot next door. I looked in the bag and saw it was a little pizza. The box was not closed properly so 2 of the sugars were laying in the pizza sauce getting mushy. I threw them behind the box, closed the box and went back to the Drive-Thru. She had my order sitting there, I pulled up to get it and asked her if she wanted the other order. Correctly, she said, "no". I went back to the other lot to park & eat. I decided to try the pizza since I had never had one. It was fresh, hot and delicious! I opened the warm cheese and dipped a fry. The fry wasn't even warm; it was "cold". Thought I'd try a fry from the burrito bag. It was ice cold as well. I set them aside to heat up and eat later. Then I tried the burrito. It was not a supreme or a beef. It was steak and had so many beans that I couldn't even taste the very small amount of steak. Plus, it was VERY SMALL compared to any I had ever had. It was more shell than anything else.

I have never been so disappointed in Taco Bell. Also, you need to add black olives to...

I am sort of disappointed. I've been living in the city now since 2017 at which time taco bell was my favorite place to get my favorite, Chalupas. Just like than years later it's still the same. I've never in all my years getting chalupas I guess you've changed the process of preparing the shell. The texture was great at other taco bells light crusty, flakey from frying it in a vat I guess that's how they were done. Tonight 1 purchased 1 chalupa Supreme and the shell was thin not fried, hard and oily it was a torture to eat but I was hungry. I can't afford to just throw food away. It was like a corn tortilla shell, thin like taco shell folded in half. I put it in the microwave to warm it up and I don't even live but 1 minute from taco bell here in Cumberland from where I received my food. After my first experience about 8 yrs ago and my experience now felt the same way. It really was awful. Just like than I tell people what up. I will do...