Good Hand Tacos & Pupusas — Restaurant in Dallas

I love the Plano location, but this location has let me down. I put in a scheduled pickup for 5:30-5:40 pickup last week. I put the order in at 3:01. I get there at 5:45 and the order was not even started. The employees were just standing around. I had to wait another 15+ minutes for them to make the order. They lied to me when I first walked in when they said it would be 5 more minutes. I asked them why the order was not ready, and they kept telling me that it was busy and there were other tickets. Another lie. The final issue was that the pupusas were not the correct ones when I got home. I will drive out of my way to go to the Plano location from now on. I see why this location is rated so much lower than the Plano one, they don’t care about customer service. The other location is friendly and always on point. Avoid this location and try the Plano one. The pupusas are way better at the other...

This morning, I stopped by for breakfast after noticing a "Now Open 7 AM" sign on the window. Upon arrival, I observed that the parking lot was relatively empty but didn’t think much of it. As I approached the entrance, I saw an employee inside who appeared to be retrieving something from the floor. When I attempted to enter, I realized the door was locked. I waited outside for about a minute before the employee looked up and acknowledged me. He then gestured with his hands, seemingly indicating the number 10. As I am not proficient at reading lips, I was unsure of the exact message he was trying to convey.

Unfortunately, due to this experience, I do not plan on returning. I strongly recommend updating your website and any signage around the building to reflect the correct business hours, as inaccurate information can lead to customer frustration and potential loss...

Nuestra primera y última vez que venimos a comer aquí, nos hicieron sentir muy incómodos, le renegaron servicio a una persona caucásica. El solo quería comprar algo de comer y cargar su iPad para conseguir un Uber. -que triste! Hizo sentir a mi familia muy incomoda.

This was our first & last time eating here at this restaurant, we encountered a racist moment which made me & my family very uncomfortable. A Caucasian man was trying to purchase food & charge his tablet for him to get an uber, he asked permission & they still denied his service & kicked him out He asked them “are you denying my service because I’m white?!” & they replied saying “yes!” Made me me so sad that racism is still around, really bad experience for our first time. Even though the food was okay, we won’t be coming back here. Overly...