Jersey Mike's Subs — Restaurant in Dallas

Do not come to this location.

I ordered a sandwich and asked for no cheese on the sandwich.

I waited on the patio while they prepared it and came in about 10 minutes later and it was ready to go. I grabbed a bag of Doritos, paid for everything and headed back to work.

While I was driving, I cracked open the back of Doritos and started munching. They were stale, but that's not the point. As soon as I got back to work, I open up my sandwich and take two bites and realize something's off. Then I notice, CHEESE.

Gobs of cheese all over my sandwich when I specifically said no cheese. I packed it up. Rolled up the Doritos. Tossed t all in the bag. Drove back to the store. Told them I'm sorry but I asked for no cheese andI would like a refund.

She said I'm sorry that was probably my fault. I appreciated that.

She then said do you have your receipt. I said Yes it's in the bag, she opened the bag, picked up the chips and said "no I cannot refund this you already opened it." I told her "I opened it while I was driving before I knew the sandwich was wrong" and she said "no not my problem I can't refund it." I asked her how much they were and she said $2.

I stood there quietly fuming while she processed the refund of the sandwich. And handed me my receipt.

I decided I was going to call the manager or owner to let them know about my experience so I asked if the phone number at the top of the receipt was the phone number to the store. She said yes. I said are you the owner? She said I'm the shift leader. I said what's the owner's name, she said I can't tell you that. I said you can't tell me who owns this place? She said no. I said okay what's your name, she said I can't tell you that. So I took her picture.

I used to love Jersey Mike's. I will never be coming back to a Jersey Mike's ever again.

I wasn't super angry about the sandwich. Everyone makes mistakes. But when she refused to refund the chips, refused to give me the owner's name, refused to give me her name and had a bad attitude - that's when I knew I had to...

I had an incredibly disappointing experience at Jersey Mike’s today. I placed an online order that was supposed to be ready at 12:30 PM. Upon arrival, I had to ask several employees for an update on my order, only to be met with vague responses and no clear answers.

Finally, after waiting until 1:10 PM, I received my sandwich, which had apparently been sitting for several minutes. To make matters worse, there was no apology from the staff for the delay. Instead, I was curtly told to "grab your own chips" on my way out.

This level of service is absolutely ridiculous and unacceptable. So much for trying to grab a quick lunch during my lunch hour. I will definitely think twice before returning to...

This Jersey Mike’s location may be small, but it’s clean and well-maintained. The staff is always friendly and welcoming, which makes the experience even better. It’s also in a super convenient spot — surrounded by plenty of stores and eateries. You’ll find everything from shopping to services like waxing, skin and facial therapy nearby. Wells Fargo, grocery stores, Staples, and more are all just around the corner, making this a great stop while running errands or grabbing a quick,...