Otto's Coffee & Fine Foods — Restaurant in Dallas

Sadly, I will not be returning here. I visit this location on a bi-monthly basis and always buy matcha and/or waffles when I work into the night.

This evening, after about 40 minutes, I grabbed a napkin which caused the barista named Sanam glare me down, approach me, and say I needed to leave if I did not intend on purchasing anything. I informed her that I usually buy a drink a little into my stay, but I would of course buy something to patronize the business.

Oddly, Sanam responded by saying “This is not about [skin] color” and proceeded to call security in light of our civil conversation and the fact that I stated that I would purchase something (mind you, I stated I would purchase something immediately, not later).

I immediately packed my things and on the way out I spoke to another coworker to voice I was upset at the random escalation. This coworker was understanding, but Sanaa repeatedly interjected as I explained what was happening. Funny enough (not really), Sanam revealed that she had actually misinterpreted me previously and this prompted her to make that bizarre comment about me being a minority and deciding to have me thrown out. Despite her distasteful actions she did not offer an apology and instead dug her heels deeper.

With the way things are becoming even more dangerous for minorities, I cannot comfortably revisit a place that allows people like...

My husband and I were in the neighborhood and decided to try their coffee for the first time. You would expect great service and flavor since the shop is part of the Adolphus, but our experience was quite the contrary.

We ordered an iced matcha, an almond milk latte and a pain du chocolat. The latte had a strong burned coffee flavor that was very unpleasant. We had one sip of it, and that was enough. I went to the bar and mentioned this to the barista and asked if they could change it for something else. She said that she made it herself and that she made what we asked for, but that she was going to make another one.

Thinking about it, I believe that she had no intention or willingness to change the drink, and that she felt offended for my request, because her attitude was very on the defensive.

We stayed for an hour and before leaving we where willing to buy an origami coffee dripper that was displayed, but we saw they had one in a box, we were opening the box to look at the color and she approached us in a very unpleasant manner saying that we weren't supposed to "mix them". We asked for the box of the ones that were out for display, and she just said "no box". At this point, we had her almost taking things out of my husband's hands.

In conclusion, a very nasty...

My friend and I visited after one of our co-workers recommended it—and wow, we were pleasantly surprised. My friend had already been talking wonders about their coffee, and now I totally get it.

As soon as we walked in, we were welcomed by Edgar at the front, and he was such a joy to interact with. Super friendly, funny, and made us feel right at home. He took the time to chat, gave us great pastry recommendations, and truly made the experience special. People like Edgar make a place unforgettable—he’s amazing and deserves all the recognition!

A big shoutout as well to Sam, the barista who crafted our coffees with so much care and skill. She’s fantastic! Our drinks were perfectly made and absolutely delicious.

The atmosphere at Otto’s is warm and inviting, and you can tell the team there genuinely loves what they do. I’ve already brought my husband back over the weekend so he could try the PB&J coffee (which he loved), and he also enjoyed one of their breakfast tacos—so good.

Otto’s is the kind of place you can’t help but tell others about. I’ve been recommending it to all my co-workers, and I’ll definitely be back anytime I need a coffee break or a mood boost.

Incredible coffee, amazing people, and a vibe that’s...