Potbelly — Restaurant in Dallas

My brother and I did a pickup order. While we were waiting to get my sandwich, staff were chanting his name like it was a joke and making fun out of it, thinking we wouldn't notice. When my brother confronted them about it, asking them why they were chanting his name, they pretended to not know what he was talking about saying they were discussing whether it was our order. It should be noted that we were the only customers in the store at the time. After making the sandwich, they did not apologize at all and gave us the sandwich curtly, acting like we were sensitive and told us to calm down instead when we were clearly harassed. I don't know what kind of training Potbelly employees go through, but this gives me the impression that employees do no go through proper training to treat customers with respect. My brother goes to this Potbelly location frequently as it is close to his home, but we discussed that we will no longer to frequent this location. If you have an uncommon name, they will make a joke out of it for their amusement.

Edit: This is a comment about a follow-up. I requested a follow-up to my feedback and the manager decided to call me at 6:30 AM in the morning, when I am sleeping. On Monday, I did not pick it up. Tuesday, I get called again at around 6:30 AM in the morning. Why does the manager not call me after 9 AM just like normal people would? Additionally, the manager did not sound empathetic at all to my concerns and comments and sounded very much like this was something he was forced to do and did not care. Again, my impression is that this speaks about the training and customer care of the staff. Lastly, the fact that I kept on getting follow-up calls in 6:30 AM gave me the strong impression that the follow-up was...

I typically LOVE Potbelly - i have never had a bead experience at a single one i have visited. However, this one sometimes it a bit different of an experience. We placed an online order at 11am for 2 sandwiches to be delivered and it said the earliest was 1:15pm -- so naturally i can call to see if it can be any earlier and the woman says no it can not and they are full so then i ask if i can pick it up in about 20 minutes. She says no they can do 40 minutes to an hour. Need I remind you this is an order of only 2 half sandwiches. I then tell her to go ahead and cancel and send me a receipt so she says she can cancel it and then tells me she can send a receipt in about 30 minutes because they are just so busy. I said well i would like to speak to a manager then because I need to ensure it was cancelled. He gets on the phone and starts explaining the process of credit card transactions taking 3 to 5 business days etc.. (I did not ask for this process as i have been a GSM for years in retail and salons and know who merchant systems work) I asked again for a receipt to be sent and give him an email and he says okay we will get to it as soon as we can we are just so busy and in the middle of lunch hour. One - you are at the beginning of rush hour for a sandwich shop and Two - I was a paying customer, however, not anymore. Thank you Potbelly on Lemmon Management for giving me such a sour taste in my mouth about...

I wish I could give zero! Ordered via potbelly app drive to pickup BEFORE THE TORNADO HIT just to get the wrote order. Young short guy with dark hair casually asks me my name. I tell him. He grabs a sandwich off top of oven grabs a bag behind a broom. Tells me they don't have the jalapeno chips I ordered. Then he puts sandwich and chips in bag. I ask for the hot peppers he looks on ticket to see while getting hot peppers. I ask him "did they make sandwich thin cut?" He responded matter of factly yes if it's on the order then that's what is made. I'm like okay drive home so glad I made it BEFORE THE TORNADO RAIN. I OPENED BAG ONLY TO GAVE G$$$$$T ORDER WITH HIS NAME ON THE SANDWICH!! MY NAME IS ON THE BAG!! WRONG SANDWICH SMELL LIKE A BUNCH OF ONIONS YUCK. I DRIVE BACK IN THE TORNADO RAIN TO POTBELLY. IM WET FROM RAIN. I SLAM THE BAG ON COUNTER AND ASK LOOK AT THE SANDWICH WHAT DOES IT SAY? LOOK AT BAG WHAT DOES IT SAY? OH NOW HE WANTS TO MAKE ME A NEW SANDWICH. NO I DON'T WANT ANYONE. HOW INCOMPETENT CAN YOU BE TO WASTE MY MONEY. TIME AND GAS!!! I'M SOAKING WET AND I WANT A REFUND!! HE TELLS ME IT'S AFTER 7PM AND IT WILL BE 5 DAYS TO GET A REFUND!! NEVER ORDERING ANYTHING ELSE FROM THE POTBELLY. $10.81 FOR A SANDWICH AND CHIPS AND THEY CAN'T GET...