Vino — Restaurant in Dallas

Mediocre food for how expensive they are. My non-alcoholic drink was still $15. My total bill was almost $150, and I didn’t even order any meat entree, no steak, no chicken, no seafood. The waitstaff kept serving my food family-style to the table even though we clearly were not dining that way, the waitstaff didn’t mention that food was served that way, and it also didn’t clearly say that on the menu, either. Furthermore, serving what I ordered to the table wouldn’t make sense because the portions were way too small to serve a table of six. The portions were barely enough for one. The menu is also very limited overall. The waitstaff also brought out the wrong items more than once. My mushroom ravioli had FIVE pieces… The blackberry gelato I ordered was not smooth or creamy, and it had chunks of what seemed to be like pie crust in it which was not palatable. Paciugo in the mall has better gelato for a better price. The Italian Beignets I ordered were a joke. They had the consistency of hush puppies from Long John Silver’s and were slightly underdone. If you want amazing Italian beignets, go to North Italia and get them.

The acoustics in this building are HORRENDOUS. You can’t hear the waiter at all which is also why they kept bringing out incorrect items, because they couldn’t hear us either… We also had to speak extremely loudly to hear each other. This particular space has been a few other restaurants before, and it is NOT designed for fine dining. It is a glass and concrete space with very high ceilings, and no person in their right mind would attempt to put a “fine dining experience” in a space like this…

The interior decor is nice, but you would never know, because they have almost no lights. We were having to pass around a tea light to be able to read the menu. We eventually had to ask for a second tea light. The menus were ridiculously large for no reason (limited menu as stated in previous paragraph), so when we were done figuring out what we wanted to eat we had nowhere to set these gigantic menus but to hold them which was ridiculous and unprofessional to do to customers, not to mention it isn’t elegant or attractive. It was also so dark you couldn’t see your food to eat. That is a HUGE no-no for expensive food. Presentation is a huge aspect of fine dining. This is common sense…

They do not allow any photography in the space. You cannot use a flash or light at all, so don’t come here for special occasions!!! And, as mentioned the restaurant is so dark that none of your pictures will turn out without having some sort of light source. If I’m paying almost $150 for ONE person to eat, yeah, I better be able to get some photos of a special celebration. You also can’t take photos outside because they have HIDEOUS curtains covering the two story floor to ceiling windows, in order to achieve their “atmosphere”. And these curtains are on the OUTSIDE of the building. So basically, they provide no space inside or outside for getting pictures. I have literally NO IDEA what restaurant management is thinking not providing this for clients in this day and age of social media.

We were a table of six and there was only one other table that has any people in it in the area we were eating. We tried to get at least a couple of photos, because I needed photography of the particular dress I was in for social media for the designer to be tagged on social media. After unsuccessfully trying to take photos in the almost total darkness, we used the flash and were asked to leave this almost empty area. The person who asked us to do photos in a second area they led us to had NO people in it, yet they were still rude about us using any light at all to try to get pictures. So why did they tell us we could use the flash in the area where there were no customers, if we couldn’t???

At least after this horrible experience we know why the restaurant was mostly empty on a Dallas Saturday night. Overall, the bill was outrageous for average or less than average food, in a poorly designed space, and no photos allowed. This...

I normally don't write reviews, but this is going to change in 2023 as I am so tired of spending exorbitant amounts of money for subpar food and service. Brace yourselves as this is going to be a review of epic proportions.

Upon arrival, the ambiance, music and overall aesthetic was great. It was very interesting to see how they merged the old Wheelhouse and Sassetta spaces to create this new dining experience. We checked in and were escorted to "the lounge" while we waited for our table. This was very strange because there were only two tables occupied and the restaurant was otherwise empty. It seemed as though they just wanted us to spend money at the bar prior to being seated.

The four of us were finally seated and were delivered some olives and chunks of parmesan drizzled with balsamic. The balsamic ended up on the table as the server had a heavy hand and no one thought to clean it up. Our olive pits adorned our large plates as there were no smaller bread plates on which to place said pits. I looked through the wine menu... very very expensive and I am not one to usually suffer from sticker shock. I finally found a bottle at a reasonable price and was pleased with the choice.

Everything on the menu is "family style and meant to share". We started with meatballs ($23 for six & they also delivered the plate right on top of the pool of balsamic in the middle of the table) and a Caesar salad ($29). The meatballs were small and had a decent flavor, but nothing mind-blowing (Jimmy's meatballs are far superior). The Caesar salad was drenched in dressing and had three large croutons on top. I could have made a better Caesar salad at home, to be honest. Very pricey for some garlic-drenched, large pieces of lettuce.

We then shared a pepperoni pizza ($29), which was more like a foccacia flatbread. They didn't supply a serving utensil for the pizza, so it made it awkward for those seated on the opposite side of the table. It was on the dry side and consisted of eight small squares. Again, nothing to write home about in any way, shape or form. Side note: as we were finishing our pizza, my friend literally had a small piece in her hand and they took her plate away. They rushed the service, spilled water all over the table while filling our glasses, and spilled wine onto one of our plates (our server actually put out our candle with some drops of wine as well). Not five-star service at all.

We ordered the spicy rigatoni for our last dish ($34). Our server called it "the Mona Lisa of the menu" and if we hadn't had it before, we should definitely try it. So we ordered it and then he said, "it really only serves two people per portion, so you should really double the order to feed all four of you", so we did just that. The now $68 pasta dish arrived. It was a very small portion (although doubled), but had good flavor. For that price, one would expect something better, especially when it's referred to as "the Mona Lisa" of the restaurant.

The overall experience left us hungry, confused and very disappointed. Do not believe all of the hype as there is much better Italian-style food at much better price points elsewhere. Now I don't question why Carbone's was stripped of their...

A few of my good girlfriends and I planned a nice evening to fellowship and exchange gifts before the holiday. We always wanted to try Carbone Vino and this was the perfect opportunity to do so. However in the end it was quite possibly the worst experience I have ever had in a restaurant setting in my entire life. One of the ladies in my party made the reservation over a month ago. The reservation was made for the inside of the restaurant. Upon us arriving at the restaurant we are told that our reservation had been bumped, we could either take a table on the outside or leave. This in itself should of been where we turned around. Not professionally handled and very rude. Our party was extremely disappointed. The outside menu was cadual dining while the inside menu was more upscale. Also it was a cold night. But we really wanted to try the restaurant so we proceeded to take our table outside. I also want to know how a table can be bumped like thay especially when the reservation was made far in advance.

Our party was just four, and I absolutely felt our original accommodations should have been honored. So again this was our annual holiday gift exchange. The manager at the time provided us an extra chair for our gifts and bags. He also moved a heater closer to our table so that we could be comfortable outside because again it was a cold night. We decided to make the best of things, and proceed with our dinner and gift exchange. Until a lady abruptly comes in demading we put her chair back, while aggressively tapping on one of the ladies shoulders. I explain to the lady the chair was not hers, it was provided to us by the manager. I stopped a waiter passing by to please get her another chair. I do not understand why this lady did not ask the wait staff or hostess for a chair and instead became very confrontation with us. This was such a put off because no staff from the restaurant attempted to descalate the situation. After this incident your hostess Abigail, comes over to our table to take the heater and move it to the table with the aggressive lady. At this point we felt so umwelcome and it was as if the staff did not want us there, and did not appreciate our business. Before Abigail moved the heater I told her, "the manager provided us with this heater so we would not be cold outside. ". She looked at me, not saying anything and proceeds to move the heater. Then she got a second heater for their table. I got up to find the manager and let him know what was going on. He did come over to apologize however nothing was resolved. This was our queue to cancel the rest of our order and find somewhere else to go. The manager gave use 25% off of our bill so we paid out almost $200 drink and appetizers bill and left. The environment in this establishment was not welcoming to us at all, to say I am disappointed is an underestimate. As someone that works in the food industry, customer service is just as crucial as the food. The service was absolutely negative and I am hoping the staff undergo the proper training to provide excellent customer service to EVERYONE that comes into...