Waffle House — Restaurant in Dallas

I always visit Waffle House when I visit a state that has one. Such a fun, old-school environment especially late at night after an evening out. So I was excited to take my daughter and wife to Waffle House to see all of it while traveling here from our home in Utah.

It was difficult from the moment we walked in. We sat at the bar because all of the tables we either occupied or dirty. After sitting at the bar we asked (politely) if we could move to a booth if they had a moment to clear it. The young man said yes and we could take a seat and the waitress would be with us in a moment. It was not a moment. It was about 10 minutes sitting at a dirty table. Finally, the girl came over to clear the table in what seemed to be slow motion. No greeting at all. And then she proceeded to barely wipe the table but it would do for now.

After sitting with only 2 menus to share (fine, whatever) we were ready to order. We waited for another 10 minutes or so. The girl finally came back and stood there - staring, glaring. “Oh um, ok I'll have...” and then each of the four of us proceeded to order. No substitutions, nothing special, nothing difficult. We ordered 4 entrees, 4 waters, and 2 coffees.

We were enjoying the vibe and soon realized that it seemed to be forever since we placed our order. Finally, she came back with 4 glasses of water and one coffee and then she was gone. That's okay. Maybe she didn't hear the second coffee. My wife said, “Oh, I think we had 2 coffees right?”. The girl said nothing, just rolled her eyes and turned around. That was kind of rude.

After quite some time in a restaurant that was not busy, some of the food came out. My daughter's bowl was burnt and the portion was far less than I have seen before. After basically dropping the plates on the table, she turned around for us to figure out who got what. No silverware. I could not get her attention, she was obviously ignoring me. I walked up to the cashier where she was helping another guest and waited patiently. She glared at me and said “I'll come to you” I said, “We need silverware and sweetener for the coffee and everything else that we didn't get”. She turned her attention away with no acknowledgment whatsoever. The food was cold by the time she brought 4 forks, 1 knife, and no spoons. And she was gone again. When she came back with the last entree I told her “We need 3 more knives, 4 spoons, the side of bacon, sweetener, and jam for the toast”. Again no acknowledgment and we just gave up on the bacon.

We were done, angry, frustrated. I immediately asked her to take off the side of bacon and give us our check. She said, “I gave it to someone else anyway”.

I promptly paid the check with no tip as she walked away from the register and I ripped my own receipt.

This could be the worst restaurant experience I have ever had. Looking at the reviews, I am not the only no who has had these same issues with Se’Neca in the past few months. I hope she figures out whatever she is dealing with. In the meantime, customers will continue to leave terrible reviews.

If you have a choice, choose...

I do not leave reviews but I've been to this waffle house on multiple occasions and have experienced the same thing with these same individuals. All of my orders were to-go orders for breakfast (The all-star meal). If you are ordering to go then you'll appreciate this review. The atmosphere is always great. Most times they have a nice selection of music playing and everyone seems to be in a great mood but don’t be deceived by that.

If it’s a young black lady on the register that looks between the ages of 19-23 years old and is about 5’2 be aware that if you’re ordering multiple orders 9 times out of 10 she will get your order wrong especially if you have to specialize your order to your liking. So I recommend you check your bag before you leave. She typically works the day shift.

If you see a cook who’s slim with a height of 5’10-6’1 and appears to be Mexican he will half cook your food. You’ll know it’s him because he moves at a steady fast paste the entire time no matter if he’s cooking or cleaning. He typically works days and if you hear him speak to his coworkers you'll notice the broken English. My apologies if he's not Mexican.

If you decide to grab a take-out order for the night shift please be on the lookout for a black fairly light-skinned kind of chubby cook about 6’0. He is extremely lazy. By that I mean he will have most of the food (bacon, sausage, hash browns & waffles) precooked on standby so whenever you order your meal all he has to do is cook your eggs and warm the rest up. When he’s there you won’t have to wait long at all because the food is already done. They told me my 2 orders would be ready in 5 minutes and indeed it was ready in 5 minutes. He’s super relaxed and the kitchen is always extremely spotless when he’s there. That’s because he doesn’t have to do anything but warm your food up which prevents fewer dishes and less of a mess for him to clean which makes it easier for him to clock out and go home when his shift is over. He created a system so that he could chill all night and do the bare minimum.

After experiencing this a few times with those individuals, I've tried to continue to use this waffle house and avoid those individuals because the location is closer to home but now I've decided to no longer use this location because times like today when I decide to give the benefit of the doubt I get the same...

I wish i could give less than 1 star. My bf and I attended this waffle house Thursday night. There were ppl sitting at the bar, and one other table ordering to go. We sat down the chef/mgr looked me dead in the eye and watched us sit down. My bf and I are both in the industry so we're pretty understanding. Our waitress walked by after about 6 mins and said "I'll be right with u". Cool.no problem. She then proceeded to talk to the cook, I assume she was giving him the orders, then PUT HER TIPS IN THE COMPUTER!!! After about 10 more minutes she came over and took our drink order, we put the entire order in at this time. I ordered all star special and a burger no side, my bf order the hash brown bowl and a chocolate chip waffle. The waitress gave our order to the cook the went back to putting in tips. After the cook got our order started he asked for our drink order. We let him know we ordered with the waitress, he brought us our 2 waters and 1 OJ. Both of the waters had something floating in the bottom, so I sent them back. I sent the oj back as well, because I didn't trust it. So after we got new drinks our food started to come out. First the hash bowl, then my burger. I ordered my burger no pickle or onion, and it came with not lettuce or tom and no mayo on side. I asked for lettuce and tom, and built my burger and started eating it. Halfway through my burger, my all star special came. I ordered grits and there was this disgusting film on top and throughout the bowl of grits. The waitress had dropped the check before all my food hit the table. SERIOUSLY??? so we told the cook about our missing chocolate chip waffle. He made us a waffle but it had no chocolate chips. At this point we were tabbed out and so irritated. The only thing that saved us from walking out was being in the industry, and not wanting the server however horrible to have to pay for the walked tab. The cook/mgr was very nice and tried to save our night a few times. The server was dreadful, I don't even know her name because she never gave it to me. She appeared to be under the influence of something. We go to that waffle house often. We used to always have 1 of 2 older African American wait on us and there was an African American with dreadlocks on the grills. When that staff was there we never had an issue with food or service. Now we will never be back to that...