Starbucks — Restaurant in Davie

I always go to this Starbucks and usually I'm happy and don't make any complaints regarding the staff but this time, a review for them is much deserved given my history.

I went through the drive thru and asked if I was able to order the Salted caramel mocha, without the mocha, at first they said "yea that's fine" and I thought, oh, cool! Then I'd love that. The next response was like a 180. The rep responded in the most sarcastic tone, scoffed, and then said "You know if we do that it would just be toffee nut right, and we're out of the salt anyway. I didn't address the tone and replied that it was fine and I'd just take the caramel then. When I asked for coconut milk a different voice chimed and said that the foam would be lowfat milk (which I appreciated the heads up) but I said it was still fine and they could make it with non fat, but they still continued by saying "well then it isn't going to be dairy free" (Again it's the tone in which this was said). I ignored the rude tone, confirmed and proceeded with my order of a butter croissant and a chocolate croissant.

When I get to the window, I was handed the choc. croissant (Cold, not warmed up, but I didn't say anything) I paid for the transaction and was handed my drink. I thanked the girl and asked for the butter croissant. She replied with "I already gave it to you" I apologized for the confusion since I did ask for more than 1 type of croissant and said "oh sorry, I ordered the butter and the chocolate" instead of her saying that it was a mistake a getting me one she tried to dismiss me by saying that they didn't charge me for that...I let her know that was fine and handed her my card, she rolled her eyes and had someone get one for me.

The willingness to help at this Starbucks location isn't their at all. Idk who the manager is, but they are not boosting morale enough to make the employees happy. I rely on Starbucks for my coffee before work and don't have time to go back and have them make it again or to re-heat my food. For the croissant to be given to me straight outta of the plastic wrapper and for my coffee to taste completely watered down not even 5 minutes from when I left the window, is unacceptable. Like it was an abandoned coffee that needed a new home.

This incident is minor compared to my past experiences at this location, but my coffee was perfect so I never complained or took more time out of my day to write a review. If we want to visit past experiences...

-I've been mocked at the window -upon asking for a cup holder the response to me was "Man, the other dude can't hold the drinks? he's over there straight chillin!?" (this is not a joke, I wish it was and I had ordered 3 drinks) -When I order a cup of coffee: "Can I have a venti cold foam cold brew with.." Rep: "Anything else" Me: "Yes, can I add coconut milk and..." Rep: "Ok, anything else" Me: "....Yes, can I also add an extra pump of toffee nut?"

It shouldn't be so hard to order a cup of coffee. Even if I make alterations to the drink, as a customer I shouldn't have to feel like I'm inconveniencing them. I have a full time job, I plan for Starbucks each morning into my budget because I really enjoy their coffee.

Unfortunately, I'm not going to start waking up at least 20 minutes earlier for work to allow enough time to drive to another location. I've never complained before which is my fault, but I thought you should know. I've been to this location for 5 years now, maybe longer so I'm sad that I cannot trust them with my order and I'm now stuck with...

I had a terrible experience at this Starbucks and it was my first time being that it was close to my job. I stood in line and the guy who took my order told me to wait at the end where you pick up your coffee which I did. I received my coffee first and my vanilla frap and ordered a cake pop, a blueberry scone and a blueberry muffin. I waited 10 minutes with the tray in my hand and I asked the young man named Drew or Dru, who was preparing the coffee at the station, I asked him was I getting the rest of my order being that I was wtg in line for 10 minutes and he replied "MAM YOU ARE NOT THE ONLY ONE IN LINE! At the time I was!!!! There was 2 customers behind me and they were completely stunned at his reply! They looked at me and they replied that comment was RUDE!!! I work in the Medical Field where people matter. And I was taught that the correct way of replying is Miss. I will check on that for you, let me see what is the delay. It was embarrassing the customers behind me looked at him. I contacted the District Manager Kathyann Phillip and explained my horrible experience and she was kind enough to listen and reimburse me my money spent. I never received a receipt also. She told me to ask for the Manager the next day named Monica and I explained to Monica what happened and I want to give this big shout out to her. She took the time to listen and reimbursed me my money for the horrible embarrassing rude experience and she also took the time to offer me a fresh cup of coffee and a pastry while I waited. I did not have to wait 10 minutes for my order that she offered. Ms. Monica you are AWESOME!! I truly believe employees need constant training and they should take lessons from YOU!!! I am big on Customer Eccentricity and she made me feel like I mattered!!! Thank you Ms. Monica for making me feel like a valued paying customer! Maria who works in HealthCare...

I went to the store with my daughter this morning. I was trying to watch a training video and she was trying to take a quiz for school. The music was extremely loud. It was at a nightclub level this morning. I looked to my left. There was a gentleman trying to watch Netflix and I could see that he couldn't focus either. I was trying to make the best of our time there and see if I could get some help. I asked to speak to a manager. Someone motioned to a brunette behind the counter. I later found out her name was Aaliyah and she is not the store manager. She was the only employee without a name tag.

l asked her if she could please turn down the music a bit? She said no it was either on or off while rolling her eyes. I told her l'd been to this location many times to do work and l've never heard the music blasting like that. She said I can't change the volume, rolled her eyes again and abruptly ended communication and walked away. I've been to other Starbucks where there are meetings and interviews being conducted so you can clearly hear what the person is saying. There are many WFH individuals that frequent Starbucks for this reason. I've never asked an establishment to adjust the volume of their music. However, l've seen other yelpers make comments about that on business pages and the owners have responded "please let us know next time so we can adjust it." I thought that's a thing? That's very thoughtful. She could've said I'm sorry I don't know how, or I'll ask. Anything to be cordial. I decided to leave after this interaction and go to another coffee shop. I will not be returning to this location. I can see from the reviews they have a lot of training and customer service...