2024-01-08 My most recent trip to JM's was very disappointing. I called the order in like always and the response from the JM App was "Your order will be ready in 15 minutes" ... like always.

When I got there 15 minutes later, I was told it would be about 5 minutes. Okay, I can handle that, they did look busy. However, I waited at least another 10 minutes and while waiting I noticed what I am certain were customers arriving, placing an order, having their order prepped, getting their order and then leaving. What's up with that?

When my order was finally ready, the server (manager?) gave me my order along with a paper cup. No mention of the lateness of my order or why there was a cup along with my order ... just a blank stare from the server.

I asked about the cup and was told that was for my patience in waiting. Okay, that's when I started to lose it. First, I'm traveling and a "cup of soda" is not going to travel well for me. If you want to pacify me for being late with the order then give me something that will travel well. Second, don't just stare when you give me my order, apologize and ask me if a desert, a bag of chips or something equivalent would be welcome as compensation.

When I voiced my displeasure someone from back by the grill shouted out "Have a nice evening" ... Now I can appreciate and can give and get sarcasm with the best of them but an upset customer is not the right time to be snarky.

I did not accept the free drink as it was unwanted and inconvenient. My last words as I left were "1 star" ... I wish I'd had a better reaction but that's how it went down.

I have been a loyal JM's customer since mid-2021 and order at least twice a week.

I'm going back to Jimmy John's ... at least for a while.

2023-06-10 Let's start by saying that we (wife and I) love Jersey Mike's. We used to be loyal customers of an establishment with initials JJ but during Covid we switched to JM's due to their hours. We fell in love with JM's and have been loyal regular customers for 3+ years.

I've tried most of their subs, hot and cold, meats and tuna, and love them all.

All that said, wifey and I regularly get the same order every week: 2 #10 mini tunas, 1 white and 1 rosemary parmesan. We love them.

And, the brownies are ridiculous... thick, gooey, rich chocolate... Love 'em.

2023-06-13 Update to my previous review about an error in a takeout order. I spoke with the manager and was told that the day we ordered was a promotional day and they were unable to fill our order as requested (2 #10 mini tunas) because they had sold out ... so ... we each got an automatic upgrade to a tuna wrap ... which by the way was delicious. The manager apologized for not communicating that to us when we picked up the order and gave us a free brownie (delicious). 5 stars across the board.